Genesys has introduced new advancements in AI-powered orchestration introducing enhanced AI agents designed to elevate EX and CX. 1| Outsource Accelerator
CALIFORNIA, UNITED STATES — A Resume Now survey of nearly 900 Americans aged 50 and above reveals that older workers […] The post 90% of older workers upskill to stay relevant: Resume Now survey appeared first on Outsource Accelerator.| Outsource Accelerator
CALIFORNIA, UNITED STATES — Cisco and Theta Lake have teamed up to launch Webex Compliance Hub, a new AI-powered compliance […] The post Cisco, Theta Lake launch AI-powered Webex Compliance Hub appeared first on Outsource Accelerator.| Outsource Accelerator
TORONTO, CANADA — Ontario’s already strained home care sector is bracing for further disruption after the Ford government announced a […] The post Ford’s gov’t hiring freeze deepens Ontario home care staffing crisis appeared first on Outsource Accelerator.| Outsource Accelerator
LONDON, UNITED KINGDOM — The global telecom industry is facing mounting pressure to cut costs while maintaining quality, pushing smaller […] The post Telcos explore outsourced models to cut costs, boost quality appeared first on Outsource Accelerator.| Outsource Accelerator
MAHARASHTRA, INDIA — Capgemini India has sold its Knowledge Park campus in Airoli, Maharashtra, India to Prime Lohegaon Infraspaces for […] The post Capgemini divests Knowledge Park in major deal amid hybrid work shift appeared first on Outsource Accelerator.| Outsource Accelerator
TEL AVIV-YAFO, ISRAEL — Fiverr, a global freelance marketplace, is laying off 30% of its workforce in a strategic pivot […] The post Fiverr slashes 30% of workforce in pivot to AI-first future appeared first on Outsource Accelerator.| Outsource Accelerator
NAVI MUMBAI, INDIA and COLOMBIA — Hexaware Technologies has formally announced the incorporation of a new wholly-owned subsidiary in Colombia, […] The post Hexaware establishes wholly-owned subsidiary in Colombia appeared first on Outsource Accelerator.| Outsource Accelerator
ENGLAND, UNITED KINGDOM — Zurich Insurance is considering outsourcing some roles overseas, raising concerns about potential job losses in the […] The post Zurich Insurance considers outsourcing, sparking UK job loss fears appeared first on Outsource Accelerator.| Outsource Accelerator
NEW YORK, UNITED STATES — Middle managers report extreme burnout and disconnection, resulting in billions of dollars in turnover for […] The post Middle manager burnout costs firms $15Bn in turnover annually: survey appeared first on Outsource Accelerator.| Outsource Accelerator
The Industrial Development Bank (IDB) has extended a EGP 1.13 billion (US$23.5 million) credit facility to Raya Information Technology.| Outsource Accelerator
India’s outsourcing industry has gained a major reprieve after India’s GST Council decided to scrap the “intermediary” clause.| Outsource Accelerator
SS&C Technologies has significantly expanded its global footprint with the acquisition of Curo Fund Services, a South African fund administrator.| Outsource Accelerator
Ibex, a global business process outsourcing provider, announced its strategic expansion into the government sector| Outsource Accelerator
Ambient AI is rapidly gaining ground in healthcare, yet its adoption in acute care settings remains slow and fragmented: KLAS Research.| Outsource Accelerator
In his Forbes analysis, Vibhas Ratanjee highlights five strategic changes HR leaders must embrace to remain vital actors in the world of work.| Outsource Accelerator
The United States has secured its first victory using the United States-Mexico-Canada Agreement (USMCA) rapid response labor mechanism, confirming serious workers' rights violations at a Mexican call center.| Outsource Accelerator
Salesforce has reduced its support staff by nearly half, attributing the cuts to the deployment of its own AI technology, according to a report from The Seattle Times.| Outsource Accelerator
While the language services industry remains divided on the issue of offshoring, Slator reader sentiment leans decisively against government mandates requiring United States interpreting companies to repatriate their overseas call centers.| Outsource Accelerator
Evertec has entered into a definitive agreement to acquire a controlling 75% stake in Brazilian fintech Tecnobank Tecnologia Bancária S.A.| Outsource Accelerator
New data obtained by Bloomberg News shed light on how thousands of companies are gaming the H-1B visa lottery.| Outsource Accelerator