1-click surveys customers love| Customer Thermometer
Taking care how you build customer surveys and which customers you survey comes down to this: if you’re going to do a job, do it well or don’t bother at all. Survey bias threatens the whole purpose of customer surveys. This is why eliminating survey bias is so important when collecting customer feedback. The fundamental […]| Customer Thermometer
10 brand loyalty statistics showing how customers forge a connection with a company or brand, and featuring the US's most emotionally-connected brands| Customer Thermometer
More than 100 collated customer satisfaction statistics.| Customer Thermometer
Learn what your customer retention rate is and how to use this KPI data to your advantage in our series on keeping your customers.| Customer Thermometer
Customer service is a critical part of the way organizations engage with their customers. Customers’ experience of that is commonly what these businesses are judged on and compared against. This guide examines the concept of customer service experience, why it’s important and what separates the excellent from the mediocre. What is customer service experience? Customer […]| Customer Thermometer
In depth actionable NPS analysis is vital in improving your NPS score. Without NPS analysis Net Promoter Score is just a number. Action is req| Customer Thermometer
Improve Your NPS score by following the 4 golden rules. There are another 14 actionable strategies for improving your Net Promoter Score| Customer Thermometer
Whether you’re looking to get feedback on support tickets, turbo-boost your helpdesk insight, or simply hear more often from your customers, do it in style.| Customer Thermometer
We take you through some of the best example questions, formats and templates for 2021. Surveys that work in today's fast-paced world.| Customer Thermometer
Everything you need to know about how to calculate your NPS score. We show you how to calculate NPS score for free. Examples and templates.| Customer Thermometer
Net promoter Score (NPS) is the most important metric to track. Learn how to calculate NPS, create an NPS survey & how to analyze NPS results| Customer Thermometer
Learn what you need to know about Likert scales| Customer Thermometer
Find out how to write unbiased survey questions so that you always receive representative, accurate customer responses. Examples included.| Customer Thermometer
When getting a 1-2% response rate in your customer satisfaction surveys is an aspiring result, it's a clear sign that something must change. But what?| Customer Thermometer
What you should do with negative feedback? The best practice approach to customer feedback goes beyond measuring it to acting upon it.| Customer Thermometer
The 6 hallmarks of ace customer feedback response. The ultimate guide to dealing with, and getting value from, customer feedback. With downloadable planner.| Customer Thermometer
What is customer feedback? Why is it so important? How to get customer feedback and 7 tips for improving your feedback program| Customer Thermometer
Setup your own NPS survey in minutes. Follow our simple step by step guide to send out your NPS survey within an email or add it to site/app| Customer Thermometer
Did you know that customers can often be more loyal to your business after they have experienced a service failure? Learn how to react to it (and avoid it).| Customer Thermometer
9 excellent example NPS survey questions to use as a templates. Learn which NPS questions are best to ask and how to deal with NPS responses.| Customer Thermometer
Want a list of questions that you can ask your customers to get feedback? We've put together some of the most important survey questions.| Customer Thermometer
Negative reviews can disproportionately impact how a brand, product or service is perceived. Having just a small number of them can really take the gloss off a bunch of more positive reviews, especially if they’re recent. We look at how to reduce the number of negative reviews you receive so that they represent a smaller […] The post How to get fewer negative reviews for your product appeared first on Customer Thermometer.| Customer Thermometer
QR codes pop up in all sorts of places, with many now designed to entice people to launch a customer feedback survey. In this guide, we examine the benefits of the QR code survey approach, the mechanics of making it happen, and best practices that ensure you optimize your results. What is a QR code? […] The post How to use QR codes to get customer feedback? appeared first on Customer Thermometer.| Customer Thermometer
What makes customers loyal to a brand? Which brands have the best emotional connection? Read our exclusive brand loyalty research.| Customer Thermometer