Find and reuse digital service elements is a website put together by some folk at the Ministry of Justice that signposts the user to examples of publicly available guidance and patterns for digital work. Am not entirely sure what I think about it. Obviously it’s a lovely thing to have done, and the world is ... Keep reading| Dave Briggs
Sarah and Carl are taking up the reigns of LocalGovDigital – a Slack-based networks of digital practitioners in local government, and I’m stepping down. I think they’ll do a great job and am really excited about what they will be able to achieve with the group – hopefully a lot more than I managed! # ... Keep reading| Dave Briggs
In 2015, UK government call centres received hundreds of millions of calls about its 7,000+ government services. One in four of these calls was a request for an update on an application or appointment. This drove up call volumes, increased hold times, and was often a source of negative interaction between the public and the government. Worse, they cost the government millions of pounds.| Dave Briggs
I newslettered earlier. # – micropost 23087 i’ve been enjoying Lloyd’s recent ponderings about blogging. I’m also really enjoying the way this blog works these days, posting little nuggets that can get pulled into a aggregated post on a daily basis (or when I remember to hit the switch). Each of these ‘microposts’ exists as ... Keep reading| Dave Briggs
A roadmap for successful AI adoption in Higher Education, from dxw: Higher education institutions are actively experimenting with AI to improve operational efficiency, yet approaches vary significantly across the sector. Institutions face complex issues including output accuracy, data privacy, and academic integrity – with some organisations establishing centralized AI task forces while others maintain department-led ... Keep reading| Dave Briggs
Ouch: Europe’s largest city council delays fix to disastrous Oracle system once more:| Dave Briggs
Building understanding of software markets in local government from the Local Digital team: We’ve also identified through roundtable discussions and feedback from partners that managing effective procurements and successfully exiting technology contracts is a challenge, particularly where internal capacity or capability is limited. With local government reorganisation, new unitary authorities will need to consolidate systems, ... Keep reading| Dave Briggs
This is the content of the ‘article’ element of the email newsletter I sent last week. Publishing here for posterity. 2025 has been a pretty tumultuous year in local government digital, largely due to the impact of the Localism bill in late 2024 and the imminent (and indeed immanent) prospect of local government reorganisation. Following ... Keep reading| Dave Briggs
Giles Turnbull: The strategy is enquiry| Dave Briggs
Have sent out my first newsletter on Email Octopus. It’s a nice system to use. # – micropost 23038 From daunting to demystified: The evolution of Service Assessments in DBT. # – micropost 23039| Dave Briggs