What is AI QA? - ACD Direct
AI QA (Artificial Intelligence Quality Assurance) is the use of artificial intelligence to monitor, evaluate, and provide insights on customer interactions.| ACD Direct
AI can’t solve every retail problem, but it can solve many of them. When unleashed on your company and customer support data, it can offer real-time, personalized, strategic support that helps meet business goals, frees up your in-house staff, and guides customers towards making smart purchasing decisions. With $199b in 2023 holiday sales influenced by […]| ACD Direct
The holidays are almost here, which means that businesses need to prepare for high call volumes as soon as possible. Why? Because the holidays are associated with increased shopping, giving, and the logistical challenges associated with winter weather. With Deloitte anticipating that holiday shopping in 2025 will see an increase of 2.9-3.4%, now’s the time […]| ACD Direct
AI QA (Artificial Intelligence Quality Assurance) is the use of artificial intelligence to monitor, evaluate, and provide insights on customer interactions.| ACD Direct
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.| ACD Direct
The consumer electronics sector is projected to bring in $537B in 2025 – up 3.2% YoY. According to the American Customer Satisfaction Index, customer satisfaction in the sector lags in some areas, mostly in household appliances. To keep customers happy, consumer electronics companies should not only deliver a great product but also ensure that customers […]| ACD Direct
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again. From the donor’s perspective, millions of match-eligible individuals lack awareness of the programs, to begin with. And from the nonprofit’s end, they simply lack the time and energy required […]| ACD Direct
Fundraising is at the heart of many nonprofit organizations, and finding ways to maximize donor contributions is essential for sustaining programs and services. Phonathons and matching gifts are two powerful tools that, when used strategically, can significantly enhance a fundraising campaign and help you reach your goals. But, as with any strategy, knowing how to […]| ACD Direct
Matching gifts can bring any fundraiser to the next level, and the right tools go a long way. Discover why your org should adopt a matching gift solution here| ACD Direct
Your volunteers are stretched thin, and the phones are ringing off the hook. You know you’re missing out on possible donations, but there just aren’t enough hours in the day. If that sounds like you, it’s time to explore partnering with a donation support call center to help pick up the slack. However, before you […]| ACD Direct
The longevity of a non-profit is all about relationships. The more you can nurture relationships with your donors and volunteers, the more resources you’ll have at your fingertips to drive giving and fulfill your mission. But if you’re trying to build those relationships using an offshore team, you might find yourself facing an uphill battle. […] The post Why Non-Profits Need 100% US-Based Agents appeared first on ACD Direct.| ACD Direct
ACD is evaluating a powerful new tool: AI Agents for call overflow management.| ACD Direct
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.| ACD Direct
Your brand’s reputation is only as good as its customer satisfaction – and in hospitality, satisfaction is everything. Every question, request, or grievance must be solved promptly and smoothly, ensuring a positive outcome and stellar reviews.| ACD Direct
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.| ACD Direct
For today's customers, a fragmented customer service experience is bad news. Consumers expect brands to meet them where they are - and to be able to pick up a customer service interaction without retreading old ground. This is where brands that have invested in omnichannel support are taking the lead. Here's what to know.| ACD Direct
