Introducing: ACD Direct's AI Agents | ACD Direct
ACD is evaluating a powerful new tool: AI Agents for call overflow management.| ACD Direct
The longevity of a non-profit is all about relationships. The more you can nurture relationships with your donors and volunteers, the more resources you’ll have at your fingertips to drive giving and fulfill your mission. But if you’re trying to build those relationships using an offshore team, you might find yourself facing an uphill battle. […] The post Why Non-Profits Need 100% US-Based Agents appeared first on ACD Direct.| ACD Direct
ACD is evaluating a powerful new tool: AI Agents for call overflow management.| ACD Direct
Who We Are ACD Direct is a Veteran-Owned full-service Contact Center that handles donor and customer interactions for nonprofits and companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7 support. We are hiring […] The post ACD Direct is Hiring appeared first on ACD Direct.| ACD Direct
In healthcare, member experience is everything. For health insurance companies, every interaction matters. Exceptional member experiences drive satisfaction, increase retention, and ultimately shape your growth. With rising costs and evolving expectations, the ability to deliver consistent, high-quality service is no longer optional—it’s essential. How to Deliver Positive Member Experiences Strong member relationships are key to […] The post Why Member Experience Matters for Health Insu...| ACD Direct
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.| ACD Direct
Powering Exceptional Support ACD’s Solutions for Insurance Companies In 2024 of auto insurance customers shopped for a better deal on their policy. Insurance is an industry notorious for high turnover. Common wisdom has customers shopping for better rates when their annual renewal hits and recent price increases have made it more likely that people will […]| ACD Direct
Powering Exceptional Guest Experiences ACD’s Solutions for Hospitality Brands of travelers say that friendly and helpful staff significantly impact their satisfaction. Deliver Guest Satisfaction Around the Clock In hospitality, your customers expect fast, friendly, and frictionless experiences – whether they’re booking a room at midnight, resolving a billing question, or checking in for a tour. […]| ACD Direct
If everyone is using AI, what truly sets one brand apart from another?| ACD Direct
As we reach the midpoint of 2025, now is the perfect time for nonprofits to pause, assess, and reignite their fundraising efforts—especially when it comes to matching gifts. Despite the billions of dollars in corporate matching gift funds available annually, most nonprofits leave this opportunity largely untapped. The good news? A well-timed reminder can make […] The post Halfway There: Matching Gift Reminders Midway Through 2025 appeared first on ACD Direct.| ACD Direct
Here's how outsourcing a call center can improve efficiency and save your practice, clinic, or hospital money.| ACD Direct
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.| ACD Direct
Donor fatigue strikes fear into the heart of non-profits. It happens when donors reduce or stop their non-profit giving, and can have a significant impact. Here’s what it looks like, and how to beat it.| ACD Direct
Here’s how you can leverage AI in your call center to support your hunger relief efforts.| ACD Direct
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.| ACD Direct
Your brand’s reputation is only as good as its customer satisfaction – and in hospitality, satisfaction is everything. Every question, request, or grievance must be solved promptly and smoothly, ensuring a positive outcome and stellar reviews.| ACD Direct
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.| ACD Direct
For today's customers, a fragmented customer service experience is bad news. Consumers expect brands to meet them where they are - and to be able to pick up a customer service interaction without retreading old ground. This is where brands that have invested in omnichannel support are taking the lead. Here's what to know.| ACD Direct
