Price, brand and quality are no longer the main influences for consumers’ decision making. Customer service has not only been added to the mix, but for many has become the key driver. Customer service influence is proven in the 2017 State Of Global Customer Service Report by Microsoft.| Premier Contact Point
Stay ahead in today's digital landscape and transform your business with Total Experience (TX).| Premier Contact Point
Keeping agents engaged and passionate about their work can sometimes be challenging. But could gamifying your contact centre help?| Premier Contact Point
Premier Contact Point makes contact centre management easier than ever. Cloud based access means you can forecast, schedule, monitor and adjust ops - 24/7| Premier Contact Point
Discover how biometrics and passkeys are eliminating the need for passwords and making the online world safer and more secure for everyone.| Premier Contact Point
Discover the importance of bridging the gap between the customer experience and employee experience. Learn vital strategies to make this a reality.| Premier Contact Point
Like a cloud contact centre technology demo? Book a personal one-on-one demo and we’ll show you through the back end of Premier Contact Point.| Premier Contact Point
Discover 5 important contact centre trends for 2025 that will increase efficiency in a contact centre environment and speed up processes for enhanced CX.| Premier Contact Point
Security in AI adoption for customer support and contact centres is vital. This article explores the challenges and how to mitigate the risks.| Premier Contact Point
AI implementation is about balancing the need for efficiency and data accuracy. This article explores some of the challenges businesses face in this battle.| Premier Contact Point
We dig deep into AI hype to separate fact from fiction, and highlight challenges and actions for implementing AI in your business.| Premier Contact Point
