Lenovo partnership empowers esports at the Gaming Arena and beyond
UNC's ongoing Lenovo partnership yielded 36 new desktops for the Carolina Gaming Arena and a donation to a local esports organization.| Information Technology Services
UNC's ongoing Lenovo partnership yielded 36 new desktops for the Carolina Gaming Arena and a donation to a local esports organization.| Information Technology Services
The Carolina Gaming Arena received its "first big upgrade" since it opened — a new ultra-short-throw projector for its casting wall.| Information Technology Services
Monthly Archives: August 2025 | Information Technology Services
A job rotation program within ITS’ Networking and the Operations Center is expanding skills and bridging gaps. When ITS hired Eli Hadden and Evan Tarnowski last year, the two employees were assigned to work primarily in the ITS Operations Center, … Read more The post Networking job rotation program expands skills, bridges gaps appeared first on Information Technology Services.| Information Technology Services
It was another busy summer for ITS’ Classroom Hotline. When students left for summer break, the Classroom Hotline team began buzzing about UNC-Chapel Hill to prepare campus for this new academic year. Over the summer, Classroom Hotline converted five departmental … Read more The post Classroom Hotline upgrades classrooms, converts swing spaces appeared first on Information Technology Services.| Information Technology Services
Adobe Creative Cloud: Unlimited design Adobe Creative Cloud offers industry-leading tools for illustration, music, video fine art, motion graphics and more. If you’ve ever wanted to unleash your inner designer or need pro-level software for projects and portfolios, Adobe Creative … Read more The post Top tech perks: 6 free tools for students, faculty and staff appeared first on Information Technology Services.| Information Technology Services
ITS has played a pivotal role in supporting Student Affairs in the complete overhaul and update of the CarolinaGO app, now rebranded as Hello Heels. Revamp driven by student needs Created 11 years ago by ITS and a few student … Read more The post ITS helps Student Affairs overhaul CarolinaGO to Hello Heels appeared first on Information Technology Services.| Information Technology Services
Visitors to the Carolina Gaming Arena will enjoy upgraded equipment, including new monitors that meet esports regulations.| Information Technology Services
Explore the types of student roles in ITS by unit: Student testimonials Current and former ITS students share, in their own words, the value they gained working for ITS. View videos below or visit the YouTube playlist directly.| Information Technology Services
Monthly Archives: May 2025 | Information Technology Services
After nearly 20 years using Aruba technology for its Wi-Fi networks, UNC-Chapel Hill will transition to Cisco hardware. UNC has used Aruba networking equipment since at least 2008, powering roughly 14,000 access points that blanket campus with Wi-Fi. Ryan Turner, … Read more The post Campus Wi-Fi networks will transition to Cisco hardware appeared first on Information Technology Services.| Information Technology Services
Every first year and transfer student brings a laptop to campus. In 2025, that’s unremarkable. But in 2000, when the Carolina Computing Initiative laptop requirement first took effect, it sparked controversy. The University unveiled the Carolina Computing Initiative (CCI) in … Read more The post 25 years later: Carolina Computing Initiative was bold, controversial appeared first on Information Technology Services.| Information Technology Services
On your first day as a Tar Heel, you might have thought that “Onyen” was a weird name for a campus user ID. But after you learned that it stood for the “Only Name You’ll Ever Need,” it probably made … Read more The post Onyen at 25: A quirky history of the Only Name You’ll Ever Need appeared first on Information Technology Services.| Information Technology Services
On August 4, ITS will enable YuJa Panorama, a digital accessibility tool, for all Canvas courses and users at UNC-Chapel Hill.| Information Technology Services
Monthly Archives: March 2025 | Information Technology Services
A Department of Justice ruling sets new digital accessibility guidelines. Individuals must ensure digital content they create or maintain for the University is accessible.| Information Technology Services
The Digital Accessibility Office launches a new website featuring a fresh visual identity and new platform.| Information Technology Services
Calvin Groves, ITS’ Director of Customer Support & Outreach, has been appointed to serve as the interim ResNET director. “Calvin brings a strong background in service excellence and a deep understanding of student technology needs, making him a natural fit … Read more The post Calvin Groves to serve as interim ResNET director appeared first on Information Technology Services.| Information Technology Services
The Digital Accessibility Office has completely transformed its training to include new topics and new ways of learning.| Information Technology Services
The new Service Desk location in the Frank Porter Graham Student Union is now officially open for walk-in tech support| Information Technology Services
The ITS Service Desk relies heavily on its team of about 30 student workers to keep the Walk-in service running smoothly.| Information Technology Services
Monthly Archives: September 2024 | Information Technology Services
ITS has retired the Remedy platform after more than two decades of use. Applications have now moved into ServiceNow or other tools.| Information Technology Services
Since enabling Virtual Agent chatbot in April, the ITS Service Desk has seen a 58% reduction in chats that make their way to a live agent.| Information Technology Services
The upcoming ServiceNow rollout will bring many changes at UNC-Chapel Hill, for ITS and all current of the Remedy ticketing system.| Information Technology Services
Monthly Archives: April 2024 | Information Technology Services
When researcher Celine Fei looked at the world of startups, small businesses and private firms, she saw a landscape of financial news stories — and untapped data. To transform those stories into usable data, she turned to the power of … Read more The post Celine Fei powers finance research with Longleaf computing cluster appeared first on Information Technology Services.| Information Technology Services
Beginning July 1, Microsoft and ITS will make two changes to files and folders shared to external, or non UNC, accounts.| Information Technology Services
UNC-Chapel Hill will host the first ever HighEdWeb North Carolina regional conference at the Kenan Center on June 18.| Information Technology Services
The night after Hurricane Helene devastated Western North Carolina, ITS' Matthew Mauzy was flying a helicopter over the mountains.| Information Technology Services
Two students share their experience at a ResNET tech fair with VR games, laptop cleaning services and student IT support.| Information Technology Services
Sisters Natalie and Isabella Gonzalez delve into their parallel journeys as ITS Communications student workers.| Information Technology Services
A few months ago, ITS conducted a student technology survey and encouraged students to share their opinions of IT services at UNC-Chapel Hill.| Information Technology Services
After a rigorous search, UNC-Chapel Hill has selected YuJa Panorama to boost accessibility in Canvas courses.| Information Technology Services
On May 15, Carolina marks one year since we said goodbye to Sakai and started using Canvas for all courses.| Information Technology Services
The Institutional Privacy Office has returned to ITS. The office moved out of the central IT organization about five years ago.| Information Technology Services
Last month, the 10th CFE Showcase on Teaching drew attendees from across campus to share ideas and build connections.| Information Technology Services
Outlook Calendar can be one of the best tech tools to support your digital wellness and help you find a healthier balance with technology.| Information Technology Services
In Carolina’s residence halls, tech support is one request away, thanks to the support of ITS ResNET’s Residential Computing Consultants.| Information Technology Services
ResNET provides on-site IT support, education and the technology infrastructure for the UNC-Chapel Hill residential communities. The ResNET staff is committed to enhancing the intellectual environment to support the University’s vision.| Information Technology Services
The UNC ITS Service Desk's Tier 1 handles initial inquiries and diagnoses issues through phone calls, chats and walk-in interactions.| Information Technology Services
Chief Information Security Officer Paul Rivers discusses accomplishments during his first two years on the job, priorities and what's next.| Information Technology Services
The CFE Showcase on Teaching, March 20 and 21, will highlight hot topics and provide instructors an opportunity to connect across disciplines.| Information Technology Services
After almost 30 years of use, ITS has retired Heimdal Kerberos and transitioned Carolina’s logins to Microsoft Active Directory.| Information Technology Services
The Business Systems Help Desk supports both employees and administrative users of ConnectCarolina, one of UNC’s most essential services.| Information Technology Services
Alert Carolina is UNC-Chapel Hill’s emergency notification system, but it’s more than just one technology — it’s a network of tech solutions.| Information Technology Services
Here are three tips to help you tackle your digital accessibility audit, which is step two of the accessibility compliance plan.| Information Technology Services
ITS Networking has released its 2024 Networking Annual Report covering “one of the busiest” years for the team.| Information Technology Services
On Wednesday, February 26, ITS will enable campus access to Zoom AI Companion, a generative AI-powered assistant.| Information Technology Services
The CFE Showcase on Teaching will return for its 10th event March 20 and 21. The showcase celebrates teaching at Carolina by helping instructors learn from each other and connect with colleagues across disciplines.| Information Technology Services
On December 3, the Digital Accessibility Office hosted a panel discussion about the update to Title II of the Americans with Disabilities Act (ADA).| Information Technology Services
UNC-Chapel Hill is once again an institutional member of Digital Collegium, formerly known as HighEdWeb. Existing members can connect their accounts to the institutional membership and new members can join for free.| Information Technology Services
An ITS change manager has launched an EDUCAUSE group for organizational change management that immediately drew more than 250 members.| Information Technology Services
Whether you want to know when Onyen got its name or if you can change your Onyen, check out these fun facts about UNC’s primary user ID.| Information Technology Services
ITS is transitioning campus to PING, a new version of softphone software, replacing Premium Communicator and UC-One Connect.| Information Technology Services
Do you wonder why phishing emails get through? Do you know what to do when you spot a phish? Here are all your answers in one place.| Information Technology Services
Visit the ITS Service Desk in the Frank Porter Graham Student Union for tech help. Regular hours are 8 a.m. to 5 p.m., Monday through Friday.| Information Technology Services
To maintain uninterrupted Wi-Fi access, take a few minutes and reregister devices with eduroam before January 23, 2025.| Information Technology Services
ITS employs more than 100 student employees in roles across the organization from tech support to social media marketing.| Information Technology Services
Starting the new year and new semester with new tech? Here are some tips to start the new semester with a little less tech stress.| Information Technology Services
Chelsea Porter has been named head of the Digital Accessibility Office (DAO), effective today, February 20.| Information Technology Services
Not using Carolina Key? You’re missing out. Skip typing your password and still have fast and secure logins to many UNC systems.| Information Technology Services
Let’s get tech ready for the new semester! Take a minute to set up your devices and dive into the new semester with a little less stress.| Information Technology Services
Two ITS managers have been elevated to executive director positions to lead ITS Finance and ITS Human Resources.| Information Technology Services
Here’s a look back at the origins and timeline of UNC's Digital Accessibility Office on it's five year anniversary.| Information Technology Services
Starting July 22, Adobe apps at UNC-Chapel Hill will require Duo 2-Step Verification at login.| Information Technology Services
Today, the Information Security Office will extend the default “remember me” period for Duo 2-Step Verification from 12 hours to seven days.| Information Technology Services
On July 10, ITS will launch a new Help Portal at help.unc.edu. The new portal is designed to connect you with tech help, answers and services.| Information Technology Services
This month, the Digital Accessibility Office is celebrating five years at UNC — kick off the celebration with these five fun facts.| Information Technology Services
ITS is preparing to move the University’s customer support tool from ServiceNow to TeamDynamix this summer.| Information Technology Services
Rebecca Cheng, technical support analyst for Student Affairs, has worked IT and client support at UNC-Chapel Hill for nearly 14 years.| Information Technology Services
Kate Moss is an educational technology specialist in ITS Educational Technologies and is co-lead of the Digital Accessibility Liaisons group.| Information Technology Services
March is Women’s History Month and ITS is celebrating by highlighting women in IT at Carolina all month long.| Information Technology Services
Two authenticators to keep you safe At UNC-Chapel Hill, there are 2 ways to 2-Step. 2-Step Verification helps protect your accounts and the University’s data. Microsoft 365 (previously known as Office 365) has 2-Step Verification built-in. Some other services also use … Read more| Information Technology Services
UNC faculty and staff now have access to a new enterprise AI tool — Bing Chat Enterprise, a privacy-focused version of Bing Chat.| Information Technology Services
