Fresh phish: How to spot and avoid business email compromise
A new type of phishing attack, called business email compromise, has “increased significantly over the past 12 months."| Information Technology Services
Monthly Archives: October 2024 | Information Technology Services
Monthly Archives: October 2025 | Information Technology Services
October is Cybersecurity Awareness Month. All month long, the Information Security Office is sharing ways you can protect yourself — and the University — online. Discover more Cybersecurity Awareness Month events, or for tips on strengthening cybersecurity year-round, visit Safe … Read more The post AI deepfakes put new spin on old cyber threat appeared first on Information Technology Services.| Information Technology Services
One year into his role as supervisor of an ITS Educational Technologies Services unit, Morgon Haskell is still doing what he’s always loved — teaching, building and solving problems. Haskell moved to a supervisor role a year ago after serving … Read more The post One year in: Leading a team within ITS Educational Technologies appeared first on Information Technology Services.| Information Technology Services
Enabled worldwide connectivity As a member of an eduroam institution, you automatically connect to Wi-Fi whenever you’re in range of an eduroam hotspot — more than 10,000 worldwide. In 2024, eduroam authenticated 8.4 billion connections at those 10,000 hotspots. For … Read more The post A decade of eduroam: Encrypted Wi-Fi at Carolina and beyond appeared first on Information Technology Services.| Information Technology Services
The 2025 UNC CAUSE conference has wrapped up successfully with contributions from ITS staff members as organizers, presenters and attendees. Held in Wilmington, the September 24-26 conference drew about 400 attendees, not counting vendors. The information technology annual conference focuses … Read more The post ITS employees contribute to 2025 UNC CAUSE success appeared first on Information Technology Services.| Information Technology Services
On September 19, the Student Technology Council held its first meeting of the 2025-2026 academic year, welcoming new student members and staff advisers. The Student Technology Council (STC) is a campus student-led organization that provides input on IT initiatives. The … Read more The post Student Technology Council kicks off academic year appeared first on Information Technology Services.| Information Technology Services
Who’s the wolf “When you purchase an API or an agent from another company, you don’t know whether that agent is safe or not,” Chen said. “It could have a backdoor or a trigger within the model, which could cause … Read more The post Who’s the wolf? UNC researcher builds AI system to catch misinformation in agent networks appeared first on Information Technology Services.| Information Technology Services
A new type of phishing attack, called business email compromise, has “increased significantly over the past 12 months."| Information Technology Services
Over the summer, UNC's ITS Classroom Hotline converted systems for controlling and programming audiovisual technology in 37 classrooms.| Information Technology Services
Carolina Computing Initiative (CCI) The Carolina Computing Initiative is a nationally-recognized laptop program for UNC-Chapel Hill students. Received your laptop? Get started with configuration by choosing the right option below. Deciding whether to buy? It’s never too late to get … Read more| Information Technology Services
Onyen and email One of the first things you’ll need to do as a new employee is to create or reactivate your Onyen. Your Onyen, or the Only Name You’ll Ever Need, will be your primary username and default email … Read more| Information Technology Services
Starting today you can download the CarolinaGO app to your iOS or Android phone. From maps to dining to videos from around campus, the app is a one-stop resource for info on Carolina when you’re on the go. The CarolinaGO … Read more| Information Technology Services
At the end of the semester, the ITS Service Desk will consolidate walk-in support locations, closing the UL location on December 21, 2023.| Information Technology Services
The UNC-Chapel Hill ITS Service Desk marks 20 years in the Undergraduate Library. While it has seen many changes, it keeps people its focus.| Information Technology Services
The second annual Cyber Bowl kicks off today, October 1, and runs through October 31. Participants at eight North Carolina universities will compete in a month-long test of cyber skills to earn bragging rights, win prizes and celebrate National Cybersecurity … Read more The post Cyber Bowl kicks off; play to help UNC defend championship title appeared first on Information Technology Services.| Information Technology Services
When Kris Jordan, Professor of the Practice in UNC’s Department of Computer Science, set out to integrate generative AI into his COMP 423: Foundations of Software Engineering course, he wasn’t just experimenting with new tools — he was preparing students … Read more The post Teaching on the frontier: How UNC’s AI Acceleration Program helped students build with Microsoft Azure and OpenAI appeared first on Information Technology Services.| Information Technology Services
From vinyl records to disposable cameras, old-school is cool again, and Ethernet is joining the revival. As decades passed, ResNET responsibilities multiplied, offering support for Ethernet and beyond. When Wi-Fi took center stage, ResNET prioritized improving wireless across campus. The … Read more The post Ethernet demand soars in Carolina residence halls appeared first on Information Technology Services.| Information Technology Services
Lila Davidson has worked for ITS since 2022, when she joined as a second-year student. She graduated with a degree in English and comparative literature in 2024 and continued to work in ITS Communications as a temporary communications assistant. As … Read more The post Bridging the gap: A student writer’s experience working in tech appeared first on Information Technology Services.| Information Technology Services
For the first time in decades, the Computer Repair Center and the ITS Service Desk are separated by miles, rather than steps.| Information Technology Services
UNC-Chapel Hill is marking two decades of requiring undergraduate students to have laptop computers.| Information Technology Services
The "only name you'll ever need" may not be as majestic as the Old Well or as mighty as Rameses, but it’s an essential part of Carolina.| Information Technology Services
Monthly Archives: September 2025 | Information Technology Services
October is National Cybersecurity Awareness Month — join an in-person tent event and play to defend UNC's Cyber Bowl championship.| Information Technology Services
Graduate student Amartya Banerjee's internship led to a published research paper and a major milestone for UNC’s AI Acceleration Program.| Information Technology Services
A recent project took ITS Transport Operations to the roof of Memorial Hall and the air ducts below to install fiber.| Information Technology Services
ITS Transport Operations has finished installing fiber between three crucial campus sites, enabling better event production.| Information Technology Services
Just weeks into the semester, instructors and students have boosted the accessibility of thousands of Canvas course files using YuJa Panorama.| Information Technology Services
In its most significant organizational change in 25 years, ITS Telecommunications has realigned resources to better serve campus.| Information Technology Services
UNC's ongoing Lenovo partnership yielded 36 new desktops for the Carolina Gaming Arena and a donation to a local esports organization.| Information Technology Services
The Carolina Gaming Arena received its "first big upgrade" since it opened — a new ultra-short-throw projector for its casting wall.| Information Technology Services
Monthly Archives: August 2025 | Information Technology Services
A job rotation program within ITS Networking and the Operations Center is a "win-win;" expanding skills and bridging gaps.| Information Technology Services
When students leave for summer break, the Classroom Hotline team buzzes about UNC-Chapel Hill to prepare campus for the year ahead.| Information Technology Services
Being a Tar Heel comes with tons of benefits, but are you using these six tech perks from ITS?| Information Technology Services
ITS has played a pivotal role in supporting Student Affairs in the complete overhaul of the CarolinaGO app, now rebranded as Hello Heels.| Information Technology Services
Visitors to the Carolina Gaming Arena will enjoy upgraded equipment, including new monitors that meet esports regulations.| Information Technology Services
Monthly Archives: May 2025 | Information Technology Services
After nearly 20 years using Aruba technology for its Wi-Fi networks, UNC-Chapel Hill will transition to Cisco hardware.| Information Technology Services
Looking back: The Carolina Computing Initiative laptop requirement sparked controversy when it took effect in 2000.| Information Technology Services
On your first day as a Tar Heel, you might have thought that “Onyen” was a weird name for a campus user ID. This month, the Only Name You'll Ever Need marks 25 years of service.| Information Technology Services
On August 4, ITS will enable YuJa Panorama, a digital accessibility tool, for all Canvas courses and users at UNC-Chapel Hill.| Information Technology Services
Monthly Archives: March 2025 | Information Technology Services
A Department of Justice ruling sets new digital accessibility guidelines. Individuals must ensure digital content they create or maintain for the University is accessible.| Information Technology Services
After a rigorous search, UNC-Chapel Hill has selected YuJa Panorama to boost accessibility in Canvas courses.| Information Technology Services
In Carolina’s residence halls, tech support is one request away, thanks to the support of ITS ResNET’s Residential Computing Consultants.| Information Technology Services
ResNET provides on-site IT support, education and the technology infrastructure for the UNC-Chapel Hill residential communities. The ResNET staff is committed to enhancing the intellectual environment to support the University’s vision.| Information Technology Services
The UNC ITS Service Desk's Tier 1 handles initial inquiries and diagnoses issues through phone calls, chats and walk-in interactions.| Information Technology Services
Chief Information Security Officer Paul Rivers discusses accomplishments during his first two years on the job, priorities and what's next.| Information Technology Services
The CFE Showcase on Teaching, March 20 and 21, will highlight hot topics and provide instructors an opportunity to connect across disciplines.| Information Technology Services
After almost 30 years of use, ITS has retired Heimdal Kerberos and transitioned Carolina’s logins to Microsoft Active Directory.| Information Technology Services
The Business Systems Help Desk supports both employees and administrative users of ConnectCarolina, one of UNC’s most essential services.| Information Technology Services
Alert Carolina is UNC-Chapel Hill’s emergency notification system, but it’s more than just one technology — it’s a network of tech solutions.| Information Technology Services
Here are three tips to help you tackle your digital accessibility audit, which is step two of the accessibility compliance plan.| Information Technology Services
ITS Networking has released its 2024 Networking Annual Report covering “one of the busiest” years for the team.| Information Technology Services
On Wednesday, February 26, ITS will enable campus access to Zoom AI Companion, a generative AI-powered assistant.| Information Technology Services
The CFE Showcase on Teaching will return for its 10th event March 20 and 21. The showcase celebrates teaching at Carolina by helping instructors learn from each other and connect with colleagues across disciplines.| Information Technology Services
On December 3, the Digital Accessibility Office hosted a panel discussion about the update to Title II of the Americans with Disabilities Act (ADA).| Information Technology Services
UNC-Chapel Hill is once again an institutional member of Digital Collegium, formerly known as HighEdWeb. Existing members can connect their accounts to the institutional membership and new members can join for free.| Information Technology Services
An ITS change manager has launched an EDUCAUSE group for organizational change management that immediately drew more than 250 members.| Information Technology Services
Whether you want to know when Onyen got its name or if you can change your Onyen, check out these fun facts about UNC’s primary user ID.| Information Technology Services
ITS is transitioning campus to PING, a new version of softphone software, replacing Premium Communicator and UC-One Connect.| Information Technology Services
Do you wonder why phishing emails get through? Do you know what to do when you spot a phish? Here are all your answers in one place.| Information Technology Services
Visit the ITS Service Desk in the Frank Porter Graham Student Union for tech help. Regular hours are 8 a.m. to 5 p.m., Monday through Friday.| Information Technology Services
To maintain uninterrupted Wi-Fi access, take a few minutes and reregister devices with eduroam before January 23, 2025.| Information Technology Services
ITS employs more than 100 student employees in roles across the organization from tech support to social media marketing.| Information Technology Services
Starting the new year and new semester with new tech? Here are some tips to start the new semester with a little less tech stress.| Information Technology Services
Chelsea Porter has been named head of the Digital Accessibility Office (DAO), effective today, February 20.| Information Technology Services
Not using Carolina Key? You’re missing out. Skip typing your password and still have fast and secure logins to many UNC systems.| Information Technology Services
Let’s get tech ready for the new semester! Take a minute to set up your devices and dive into the new semester with a little less stress.| Information Technology Services
Two ITS managers have been elevated to executive director positions to lead ITS Finance and ITS Human Resources.| Information Technology Services
Here’s a look back at the origins and timeline of UNC's Digital Accessibility Office on it's five year anniversary.| Information Technology Services
Today, the Information Security Office will extend the default “remember me” period for Duo 2-Step Verification from 12 hours to seven days.| Information Technology Services
On July 10, ITS will launch a new Help Portal at help.unc.edu. The new portal is designed to connect you with tech help, answers and services.| Information Technology Services
This month, the Digital Accessibility Office is celebrating five years at UNC — kick off the celebration with these five fun facts.| Information Technology Services
ITS is preparing to move the University’s customer support tool from ServiceNow to TeamDynamix this summer.| Information Technology Services
Rebecca Cheng, technical support analyst for Student Affairs, has worked IT and client support at UNC-Chapel Hill for nearly 14 years.| Information Technology Services
Kate Moss is an educational technology specialist in ITS Educational Technologies and is co-lead of the Digital Accessibility Liaisons group.| Information Technology Services
March is Women’s History Month and ITS is celebrating by highlighting women in IT at Carolina all month long.| Information Technology Services
Two authenticators to keep you safe At UNC-Chapel Hill, there are 2 ways to 2-Step. 2-Step Verification helps protect your accounts and the University’s data. Microsoft 365 (previously known as Office 365) has 2-Step Verification built-in. Some other services also use … Read more| Information Technology Services
UNC faculty and staff now have access to a new enterprise AI tool — Bing Chat Enterprise, a privacy-focused version of Bing Chat.| Information Technology Services
