Active listening is a foundation communication skill. Its primary assumption is that the listener is trying to understand the speaker's point of view or experience. The following tips, though not always possible in a given moment or place, will aid our effort to hear and understand what the speaker is saying.| hr.mit.edu
Team effectiveness is enhanced by a team's commitment to reflection and on-going evaluation. In addition to evaluating accomplishments in terms of meeting specific goals, for teams to be high-performing it is essential for them to understand their development as a team. Most of us are familiar with the concept of "the terrible twos" in early childhood; understanding that developmental stage makes it easier to accept the constant stream of "No No No No" that we might hear from a two-year old.| hr.mit.edu