Quick Definition Journey Maps are a UX visualization document that showcases the steps that a user takes in a process to accomplish a goal. Personas are created with information gathered from user and stakeholder interviews.As a result of these activities, you can identify the most important functionality an audience needs.| usability.yale.edu
Website Accessibility As part of Yale’s mission, Yale is committed to “the free exchange of ideas in an ethical, interdependent, and diverse community.” That diversity includes all people regardless of ability or disability.| usability.yale.edu