Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next - CX Today
CX Today covers Customer Data Platform news including AI Agents, Big Data, CRM and more.| CX Today
CX Today covers Customer Data Platform news including AI Agents, Big Data, CRM and more.| CX Today
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CX Today delivers the latest customer experience industry news and technology insights for enterprise CX professionals. Stay ahead with expert analysis on emerging trends, innovations, and solutions transforming the customer experience landscape."| CX Today
From Microsoft’s new-look AI agent to a Lenovo customer service AI chatbot weakness, here are extracts from some of this week’s most popular news stories. Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent Microsoft has announced its new-look Customer Intent Agent in a move it describes as “accelerating the journey toward […]| CX Today
ServiceNow announced its Unified CRM platform during its Knowledge 2025 event in May. The platform has three compelling differentiators. First, it’s the only CRM to unify service, sales, and order management on one platform. Second, ServiceNow’s workflow automation heritage allows for deeper connections that pull customer insights from the front and middle office, enabling a […]| CX Today
Salesforce is continuing to tinker with Agentforce’s pricing model. The goal remains the same: to reduce barriers to entry and get more of its 150,000+ customers on the AI agent platform. As of May 2025, 8,000 of those customers are currently leveraging Agentforce. Hoping to boost those numbers, Salesforce’s latest move is to introduce ‘pay-as-you-go’ […]| CX Today
Forget PowerPoint decks, stiff conference halls, and lukewarm coffee. Women in CX UnConferences offer something different. Designed as intimate, practitioner-led workshops, they spark bold, authentic conversations and empower leaders to push boundaries as they elevate customer experiences. Hence, the theme for this Fall: “Moving Beyond”. The Women in CX team wants to push past the […]| CX Today
Microsoft has announced its new-look Customer Intent Agent in a move it describes as “accelerating the journey toward fully autonomous contact centers.” The tech giant first unveiled the Customer Intent Agent, available across its Dynamics 365 Contact Center and Customer Service offerings, in January 2025. Upon the original announcement, Microsoft showcased how the AI Agent […]| CX Today
Lenovo is the latest high-profile brand to have a security flaw exposed in its AI customer service chatbot. Indeed, Security Researchers at Cybernews opened up Lenovo’s ChatGPT-powered customer service assistant, Lena, with jaw-dropping results. Its investigation found that Lena can be tricked into providing sensitive company information and data. Cybernews researchers were able to uncover a flaw […]| CX Today
When discussing compliance risks in the contact center space, audio quality isn’t usually the first thing that comes to mind. However, according to Verizon’s 2024 Data Breach Investigations Report, more than two-thirds (68%) of data breaches involve some form of non-malicious human error – a reminder that even the best systems fail when basic communication […]| CX Today
Watch on YouTube In this CX Today interview, Deputy Editor Rhys Fisher sits down with Mackenzie Ellis, Solutions Specialist at ComputerTalk, to unpack how AI is transforming the agent experience. Far from the old “robots replacing humans” narrative, Mackenzie shares real-world examples of AI acting as a co-pilot – from streamlining repetitive tasks to enabling […]| CX Today
Gartner has dropped its first Magic Quadrant study into the Conversational AI space in over two years. The report, previously known as the “Gartner Magic Quadrant for Enterprise Conversational AI Platforms”, looks very different this time around. Most notably, many vendors have dropped off. These include OneReach.ai (a former Leader), AWS (a former Challenger), and […]| CX Today
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CX Today reports on the latest Contact Center technology news from around the globe. Read the latest trends on cxtoday.com| CX Today
CX Today covers Contact Center news including Artificial Intelligence and more.| CX Today
CX Today covers Workforce Engagement Management news including Agent Assist, Automation, CCaaS, Digital Transformation, Workforce Optimization and more.| CX Today
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CX Today covers Conversational AI news including Agent Assist, AI Agents, Artificial Intelligence, CCaaS and more.| CX Today
CX Today covers Contact Center news including CCaaS, Security and Compliance and more.| CX Today
CX Today covers CRM news including Artificial Intelligence, CCaaS and more.| CX Today
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AI-powered prospecting, roleplay simulations, admin automation... there are many ways in which GenAI is transforming sales.| CX Today
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CX Today reports on the latest Conversational AI news from around the globe. Read more customer experience technology news market analysis on cxtoday.com| CX Today
CX Today covers Contact Center news including CCaaS, CRM, Generative AI, Virtual Agent and more.| CX Today
CX Today covers Contact Centre news including Artificial Intelligence, CCaaS, Chatbots, Generative AI and more.| CX Today
CX Today covers Contact Centre news including CCaaS, Enterprise and more.| CX Today
CX Today covers Contact Centre news including CCaaS, Customer Engagement Center, Enterprise and more.| CX Today
CX Today covers Contact Centre news including Artificial Intelligence, Automation and more.| CX Today
CX Today covers Contact Centre news including Automation, Digital Transformation, Interactive Voice Response, Workforce Optimization and more.| CX Today
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CX Today covers CRM news including CPaaS, Digital Transformation, ERP and more.| CX Today
CX Today covers Contact Centre news including Blog, Chatbots, Omni-channel and more.| CX Today
