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Discover how CH Consulting Group can elevate your business with tailored solutions. Get info, answers, and effective strategies from top contact center consulting experts.| CH Consulting Group
Discover how CH Consulting Group can elevate your business with tailored solutions. Get info, answers, and effective strategies from top contact center consulting experts.| CH Consulting Group
Gain valuable insights from industry experts on the evolving CX industry. Explore AI in contact centers and labor market dynamics in this thought-provoking discussion.| CH Consulting Group
Unlock the potential of contact centers with Christa Heibel. Discover her expertise in bridging the gap between people and technology.| CH Consulting Group
Top BPO leaders unpack real-world AI implementation challenges in BPO and CX operations in this private CEO Roundtable hosted by CH Consulting Group.| CH Consulting Group
CH Consulting Group offers Contact Center Consulting services to optimize your operations. Our team of seasoned Consultants enhances your customer experience and drives operational excellence.| CH Consulting Group
Conducting a CX audit before AI implementation is critical. Learn how to uncover gaps in your people, processes, and tech to build a foundation that drives real results.| CH Consulting Group
CH Consulting Group is supporting a Tennessee-based residential home services company in their search for a full-time Call Center Director. This is a high-impact leadership role responsible for overseeing internal and outsourced call center operations and converting qualified leads into in-home sales appointments across the Southeast. The ideal candidate is a seasoned operations leader with […] The post Tennessee Home Services Brand: Seeking an Experienced and Strategic Call Center Director...| CH Consulting Group
Discover how healthcare leaders are building AI-ready operations, elevating patient experience, and transforming contact centers into care delivery hubs.| CH Consulting Group
Christa Heibel and Michael Lamm expose what’s holding healthcare back from patient scheduling gaps to AI missteps and what leaders can do to fix it.| CH Consulting Group
Prepare your contact center for AI integration with our comprehensive AI Readiness Survey. Evaluate and optimize your processes, data, and systems for measurable results.| CH Consulting Group
Get an inside look at the CX AI Readiness Assessment in this CEO-led conversation that explains what businesses need to do before investing in AI—covering data, operations, and real-world strategy.| CH Consulting Group
Explore how CH Consulting Group improved a contact center's technology strategy, reducing call volume, enhancing customer experience, and streamlining system maintenance.| CH Consulting Group
Improve customer experience and business operations with contact center best practices. Learn from a real case study in the car insurance industry.| CH Consulting Group
Uncover the strategies CH Consulting Group used to optimize a pharmaceutical company's healthcare contact center, improving performance and reducing operating expenses.| CH Consulting Group
Boost your revenue and retain key talent with CH Consulting Group's sales and marketing restructuring solutions for mid-sized BPOs.| CH Consulting Group
Discover how CH Consulting Group implemented a centralized data management solution for a subscription-based company, enhancing security and efficiency in a multi-vendor environment.| CH Consulting Group
CH Consulting Group can help achieve Operational Excellence by consolidating customer service functions, which improves efficiency, employee engagement, and customer experience.| CH Consulting Group
Maximize your contact center operations with expert contact center consulting services from CH Consulting Group, backed by 250+ years of experience.| CH Consulting Group
Learn how a premium home security and automation company transformed their customer experience through customer service optimization.| CH Consulting Group
We are proud to have the experience, insights, clients, partners, and testimonials that we've collected over the past decade.| CH Consulting Group
Explore how we leverage decades of experience and industry best practices to drive real results in each of our case studies.| CH Consulting Group
Find out how CH Consulting Group helped a national pharmacy optimize their CCaaS platform for better business outcomes.| CH Consulting Group
Cultivate exceptional contact center leadership that drives consistent, top-tier customer experiences and propels your brand to new heights.| CH Consulting Group
Discover the essential leadership skills for contact center success. From interpersonal communication to training and development, learn how to empower your team and boost employee satisfaction.| CH Consulting Group
Our contact center assessments focuses on evaluating your contact center's team members to identify opportunities for enhancing employees.| CH Consulting Group
Due to our large network of partners, we have the unique ability to offer a wide array of consulting services to help you and your contact center.| CH Consulting Group
Discover the game-changing impact of AI speech analytics in contact centers. Enhance performance management, improve coaching, and gain valuable insights from customer interactions.| CH Consulting Group
Discover how to reduce call center costs with AI and automation. Streamline customer interactions and improve service delivery for enhanced efficiency.| CH Consulting Group
