Learn what Visitor Tracking means and how it applies to live chat and customer support. Chatway's glossary provides a clear definition and practical context for Visitor Tracking.| Chatway Live Chat
A chat widget is an interactive window on your website that lets visitors connect with support agents or chatbots in real time.| Chatway Live Chat
Men’s Day is more than just another date on the calendar. It’s a great opportunity for businesses to boost visibility, engagement, and sales. As shoppers search for the perfect gifts or personal deals, brands that connect in a genuine and helpful way stand out from the rest. But discounts alone aren’t enough to drive sales […] The post 5 Live Chat Strategies to Boost Men’s Day Sales appeared first on Chatway Live Chat.| Chatway Live Chat
Managing customer conversations should feel simple, not scattered. That’s why we’ve introduced a set of updates to make Chatway faster, clearer, and more organized, whether you’re chatting from your desk or managing support on the go. Here’s what’s new. 1. Multiple Inboxes for Better Team Organization If your business runs across several websites or channels, […] The post New on Chatway: Multiple Inboxes, Mobile App Updates, and Fresh Styling Options appeared first on Chatway Live...| Chatway Live Chat
Confused about the difference between customer service and customer support? You’re not alone. Many businesses use these terms interchangeably, but knowing how they differ can make a real difference in keeping your customers happy and loyal. In this article, we explain “customer service vs customer support,” highlight their unique roles, and show why both are […] The post Customer Service vs Customer Support: Differences Explained appeared first on Chatway Live Chat.| Chatway Live Chat
Get ready for Black Friday with our guide. Learn how to prepare your customer support team to handle the shopping fiesta.| Chatway Live Chat
In this guide, we’ll show you how to use canned responses in Chatway. Canned responses, also often referred to as “saved replies” or “shortcuts”, are a great way to reply faster to your customers. No more wasting time typing the same thing over and over again, no more long response waiting times. This is a […]| Chatway Live Chat
You can let your customers email you directly and manage them within the Chatway inbox along with the Chatway chats. This functionality is very helpful, as you can reply to your customer’s queries and concerns in just one place. You no longer need to open a separate browser tab to manage your customers’ email. To […]| Chatway Live Chat
Discover 9 live chat mistakes businesses make (& how to avoid them) to maximize customer service, boost sales, and provide real-time support.| Chatway Live Chat
Learn 9 actionable strategies to increase customer satisfaction. From understanding customer journeys to offering 24/7 support| Chatway Live Chat
Discover 7 free live chat tools perfect for budget-conscious businesses. Enhance customer engagement and support without breaking the bank.| Chatway Live Chat
Discover how to test live chat AI using different methods, the key areas to look for, and the various benefits of a quality chat experience.| Chatway Live Chat
In 2025, delivering excellent customer service is more important than ever. With customer expectations growing, businesses need to offer fast, personalized, and omnichannel support that meets customers where they are. Achieving this requires using the right customer service software tools that streamline interactions, automate tasks, and enhance engagement across multiple touchpoints. With the right solution […] The post 5 Customerly Alternatives to Explore in 2025 appeared first on Chatway...| Chatway Live Chat
Every interaction on your website carries weight. A visitor might be browsing casually, comparing options, or ready to take action. What determines whether that moment turns into a relationship often comes down to timing, context, and how prepared your team is to respond. That is where our latest updates come in. We’ve introduced four new […] The post New on Chatway: Notifications for new visitors, better search & more appeared first on Chatway Live Chat.| Chatway Live Chat
52% of customers hang up on customer service calls even before their issue is resolved. This stat alone can make any support-driven business rethink their strategy. Think about it: More than half of your users might leave your business because they feel frustrated or unheard. Their reason to leave was not because your product or […] The post 8 Ways AI Chatbots Are Improving Customer Service appeared first on Chatway Live Chat.| Chatway Live Chat
Forget waiting on hold or scouring FAQs. Today’s customers want instant connections that get them the information they need, fast. Live chat fills this gap by providing a real-time communication channel directly on your website. Imagine a salesperson stationed on every webpage, ready to answer questions and guide visitors towards a purchase. That’s the power […] The post 7 Ways Live Chat Can Increase Sales and Conversions appeared first on Chatway Live Chat.| Chatway Live Chat
Discover some of the best customer service software in 2025. Learn about features and why they are worth considering for your business.| Chatway Live Chat
Discover the top 20+ best canned responses for live chat interactions. Save time and provide excellent customer support with canned responses| Chatway Live Chat
Discover 28+ actionable tips on how to talk to customers, enhance communication, and improve customer service. Read more| Chatway Live Chat
Find the perfect live chat app for your Shopify store. Check out the best live chat apps for Shopify in 2024 and make an informed decision.| Chatway Live Chat
Discover why customer feedback matters and how to collect it effectively to improve experiences, boost loyalty, and grow your business.| Chatway Live Chat
Compare Drift vs Tidio to find out which tool is better for your customer support team. Explore features and more to make the right choice.| Chatway Live Chat
Looking for a Tidio alternative? Chatway helps you chat smarter, automate answers, and connect with visitors in real time without clutter.| Chatway Live Chat
Discover the key strategies for effective online customer support. Enhance your customer experience and build lasting relationships.| Chatway Live Chat
Discover how using canned responses in live chat makes customer support better. Learn how to write effective responses in this article >>| Chatway Live Chat
When it comes to providing fast, efficient, and personal customer support, live chat is one of the best tools a business can use. However, with numerous platforms available, selecting the right one can be a daunting task. In the comparison of Tidio vs Zendesk, both stand out as top contenders. Each offers live chat solutions […]| Chatway Live Chat
Discover the Secrets of Exceptional E-commerce Customer Support | Best Practices and Strategies for Success with Live Chat Software.| Chatway Live Chat
Learn how to deal with rude customers with these 11 strategies. Enhance your customer service skills with empathetic, and professional techniques.| Chatway Live Chat
Discover the advantages of implementing a knowledge base for customer support. See how it improves assistance and empowers users.| Chatway Live Chat
Customer service is a crucial aspect of any business. It is the frontline that directly interacts with customers, making it essential to provide exceptional service that meets or exceeds their expectations. Customer service is no longer just about resolving issues; it has evolved into a strategic differentiator for businesses. A satisfied and loyal customer base […]| Chatway Live Chat
Get these 14 tips on how to improve CSAT score and improve your overall customer experience for your brand. Read now!| Chatway Live Chat
Searching for a Tidio alternative? Check out our top 5 live chat apps, each offering unique features and benefits for your business.| Chatway Live Chat
Discover top SaaS customer support practices and tools to enhance retention, satisfaction, and drive growth.| Chatway Live Chat
Grow your reach with Chatway’s multilingual chat feature. Instantly translate conversations and support visitors in their preferred language.| Chatway Live Chat
As a business owner, it’s essential to understand that your customer’s user experience is critical to the success of your business. The user experience is the overall experience that your customers have when they interact with your brand, whether it’s through your website, your products, or your customer service. If your customers have a positive […]| Chatway Live Chat
Struggling with slow customer service response times? Learn strategies to improve response time and keep your customers happy and satisfied.| Chatway Live Chat
Learn how to handle angry customers on live chat effectively. Our comprehensive guide offers practical tips and strategies.| Chatway Live Chat
The most important aspect of any good customer experience when interacting with a business is the ability to get one’s issues or problems solved.| Chatway Live Chat
Unsure what a live chat app is? Read this article to learn about live chat, it's benefits & how to utilize it for better customer service.| Chatway Live Chat
