Ever wondered what a typical day looks like for someone juggling the hats of a Service Architect? It’s a dynamic blend of strategy, collaboration, and relentless attention to detail, says Rachael Elliot.| itSMF UK
Ian MacDonald proposes a value-related rebrand for our ITIL-based roles.| itSMF UK
We’d like to thank all 28 teams for taking the time to participate in our inaugural itSMF UK Challenge Cup competition – we’ve had a brilliant time facilitating the heats and have been delighted with the feedback received.Each team, with a maximum of 4 players per team, competed against other member organisations by playing the RUN-IT simulation from SXP. The essence of the RUN-IT simulation was for each team to run the IT services for an airline, ‘Global Air’. Although fictitious, ...| itSMF UK
How we define and combine digital products and services is now the source of some debate within the industry. Roman Zhuravlev sets out to dispel the confusion. The post Digital products and services: better together appeared first on itSMF UK.| itSMF UK
The itSMF UK Challenge Cup is open to all member organisations and is FREE to enter. Facilitated by our delivery partner SXP, teams of four colleagues will compete by playing the RUN-IT simulation in one of the 3 heats, and the winning team will be the one that achieves the highest score based on the combined leaderboard. The competition will culminate with a presentation to the winning team at the PSMA23 awards dinner in November – along with a prize of £1,000 for their selected charity!| itSMF UK
itSMF UK is the country’s leading membership association for ITSM pros. From member services, to ITSM events, PSMF to consultancy, find out more here.| itSMF UK
As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs. This convergence offers an opportunity for designers to rethink how we define, design, and deliver services, not just from a technical standpoint, but a human-centred one.| itSMF UK
As the first anniversary of itSMF UK’s pilot mentoring scheme approaches, Caroline Wyatt offers an update on its progress. The post Happy first birthday to the itSMF UK mentorship programme! appeared first on itSMF UK.| itSMF UK
Download the new issue of our member magazine.| itSMF UK
Simon Rolley of DWP moves out of his comfort zone to present at AI in ITSM at Bletchley Park.| itSMF UK
Chevonne Hobbs of Illuminet Solutions offers a practical guide to implementing or improving a Continual Improvement Practice. Her whitepaper focuses on the need to implement a CI Practice, and the potential challenges faced. It then suggests a practical approach to CI practice development using ITIL 4 and elements of LEAN Six Sigma and COBIT 2019. The post Continual Improvement appeared first on itSMF UK.| itSMF UK
Download the new issue of our member magazine. The post Check out the latest issue of ServiceTalk! appeared first on itSMF UK.| itSMF UK
With the Call for Speakers for ITSM25 well underway, we're all set for another exceptional line-up of presenters from across the service management profession. To whet your appetite, we're delighted to announce details of our keynote speakers and PSMA25 awards special guest.| itSMF UK
Why have we been slow to take up teaching service management in our university system? Sandra Whittleston considers the contributing factors.| itSMF UK
Here you will find all you need to know about our annual 2023 Professional Service Management Awards (PSMA), including dates, award topics, and winners.| itSMF UK
One area of ITSM that has been ignored are guidelines in practice ownership. We have seen many practices and processes managed but not owned. Here are Barry Corless's Golden Guidelines for practice ownership supported by evidence I’ve gathered in the last 30 years.| itSMF UK
itSMF UK has announced some Board changes to take effect from the beginning of October| itSMF UK
