What is customer intelligence (CI)? Benefits, types, + examples
Customer intelligence (CI) is the process of collecting and analyzing consumer data to develop actionable insights.| Zendesk
Customer intelligence (CI) is the process of collecting and analyzing consumer data to develop actionable insights.| Zendesk
Learn how businesses use AI in customer service to create better experiences, from AI agents to automated workflows.| Zendesk
Automating your sales analysis is the key to making scalable and accurate decisions. Here’s what you need to know!| Zendesk
A customer data platform (CDP) allows you to centralize customer information and create a unified view of the customer. Learn more in our guide.| Zendesk
Learn what customer sentiment is and why your company needs to measure it.| Zendesk
The sheer number of customer experience KPIs can be overwhelming. Learn how to identify the customer journey KPIs most important to your company.| Zendesk
Customers today prefer to find their own answers over contacting a support agent. Our infographic explores the growing preference for customer self-service.| Zendesk
Follow these steps and use our eight knowledge base article templates to build a knowledge base that promotes self-service.| Zendesk
Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.| Zendesk
Learn more about what customer experience is and why it is so important for your business. Discover tips and examples for how to improve your CX strategy.| Zendesk
Live chat enables your business to offer fast, personalized support. Learn how to leverage AI-powered live chat software and improve your CX with Zendesk.| Zendesk
Learn how the types of CRM—collaborative, operational, analytical, and strategic—can help build better customer relationships.| Zendesk
Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.| Zendesk
See how you can get creative with your FAQ page to provide robust self-service options and enrich your customer experience.| Zendesk
Retailer Liberty London leans on Zendesk AI to automatically classify and route incoming CX tickets to the right team at the right time.| Zendesk
The customer experience (CX) in banking is how customers feel about every interaction with your financial service, at all stages of the customer lifecycle. Explore the latest banking CX trends.| Zendesk
Zendesk Sell has the features you need with powerful tools that deliver deeper insights into your business, integrated apps and a seamless sales and support fintegration.| Zendesk
Customer service is the support you offer your customers from the moment they first contact you and through the years after.| Zendesk
Your clients' customer service experience has a profound impact on their future purchases. Learn about the surprising impact on customer life time value!| Zendesk
Discover how AI is revolutionizing customer support with these key statistics and insights. Learn about the benefits AI brings to customer service.| Zendesk
Apply to the Zendesk for Startups Program and watch your business grow. Qualifying early-stage startups get Zendesk credit free for six months.| Zendesk
Find more information on how Zendesk handles, processes, and protects your customers' data and interactions via the Zendesk Trust Center.| Zendesk
Lush chose Zendesk to achieve a laser-focused approach to CX. The result? A 369 percent ROI and $434,000 in annual productivity cost savings.| Zendesk
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.| Zendesk
Have conversations on a connected messaging platform across web, mobile or social apps. Easy to automate and fast to scale. Try Zendesk live chat & messaging for free| Zendesk
Customer engagement is the ongoing interaction between a buyer and a seller. Learn its importance and how to develop a strategy to boost customer satisfaction.| Zendesk
Customer service quality assurance involves reviewing customer interactions to improve the customer experience. Learn more in our guide.| Zendesk
A sales cycle is the repeatable strategy you use to move deals down the funnel. Read this guide to get the most out of yours.| Zendesk
Discover techniques to overcome common sales objections and turn hesitations into opportunities with our insightful tips.| Zendesk
Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.| Zendesk
“One of the biggest improvements is that Zendesk WFM can automatically generate schedules and forecasts based on our ticket volume. With the previous program, we had to put in more information and generate our own schedules.”| Zendesk
Bad customer service can be fatal to your business. Learn how to recognize it and how to do better so you can protect your business and wow your buyers.| Zendesk
Customer service statistics can help plan for future trends and upgrade CX. Learn 92 of the most important in our guide.| Zendesk
Being customer-first means putting the customer at the center of your decision-making. Learn more in our guide.| Zendesk
Defining what customer appreciation means, why it's important, and how to show customers appreciation on Customer Appreciation Day and everyday.| Zendesk
Customer loyalty is when customers reward a company with repeat business over time. Our guide shows you how to build a loyal following.| Zendesk
Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics.| Zendesk
Consumer goods company Thrasio deployed cutting-edge CX to mine support tickets for data to enhance cross-sell and upsell opportunities.| Zendesk
Building a knowledge base enables you to deliver exceptional service and earn customer loyalty. Learn how to design and create one with this simple guide.| Zendesk
Customer loyalty programs help businesses boost customer retention and build long-term relationships. Learn about this concept in detail in our guide.| Zendesk
Our help center software organizes knowledge and empowers customers and agents with that information. Start a free trial today| Zendesk
Customer trust is key to driving loyalty. To earn it, companies must understand and respect their customers and provide relevant, personalized experiences.| Zendesk
Customer feedback is any information customers give a company about their experience. Learn how to get feedback from customers to level up your service.| Zendesk
Customer retention can help you boost your bottom line and create long-term customer relationships. Learn more in our guide.| Zendesk
A chatbot is a type of conversational AI businesses can use to automate customer interactions in a friendly, familiar way.| Zendesk
The Zendesk Library is the best source of information for customer service, experience, and sales tips, guides, industry best practices, and news. Read on.| Zendesk
A sales CRM allows sales reps to easily deliver value to prospects at every stage of the sales process. Read our guide to learn more.| Zendesk
Good customer service helps you acquire and retain customers. Learn how to deliver excellent service in our guide.| Zendesk
The best customer service software strengthens customer loyalty and increases agent efficiency. Learn how to pick the right solution for your business.| Zendesk
While leaders navigate a constantly changing reality, they must keep thinking about how to drive their business forward. As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. Why CX? Where human interactions are concerned, it’s quality, not quantity that ultimately matters most—now more than ever before.| Zendesk
Customer service KPIs are key metrics to help support teams track and analyze performance. Learn about the 21 top stats to know in our guide.| Zendesk
Customer needs are the driving forces that motivate individuals to purchase from a business and remain loyal. Learn how to identify and fulfill customer needs.| Zendesk
Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.| Zendesk
A knowledge base is a central library of info that employees or customers can reference. Learn how to build yours to offer the best value to your audience.| Zendesk
Customer expectations are how customers think interactions should go. Learn how to meet customer expectations in this guide.| Zendesk
A family of products to connect with customers on any channel. From startups to Fortune 500 companies, Zendesk works for businesses of all sizes and shapes.| Zendesk
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Here are the seven customer service trends that are helping companies up their support game.| Zendesk
Zendesk Sell is a sales CRM software tool that enhances productivity, processes, and pipeline visibility for sales teams. Eliminate friction and sell more| Zendesk
Revolutionize your support operations with Zendesk AI for customer service featuring intelligent bots, enhanced self-service options, and agent productivity tools. Begin your free trial today.| Zendesk
Customer lifetime value is the estimated amount of revenue a consumer will contribute to your business in their lifetime. Learn more about it in our guide.| Zendesk
Dive into Zendesk's latest customer experience trends report, where we'll explore how (and why) customers are driving the industry forward| Zendesk
Customer support is the team of people who help customers with a company's products or services. Learn why it's important and how to do it well.| Zendesk
A customer profile is a document that contains information about your ideal customer. Use it as a strategy guide to create personalized experiences.| Zendesk
Customer service statistics can help plan for future trends and upgrade CX. Learn 92 of the most important in our guide.| Zendesk
Looking to boost sales and build customer relationships? Learn how to create the perfect sales pitch with these examples and templates.| Zendesk
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty.| Zendesk
ChatGPT is great for work and fun, but it isn’t the only AI chatbot option. Learn about bots for a range of use cases.| Zendesk
Providing an outstanding customer experience is vital to attract and retain customers long term. Learn more about CX and how to improve it in our guide.| Zendesk
Customer satisfaction measures how happy your customers are with your products or services. Discover strategies to keep your customers satisfied.| Zendesk
Personalized customer service is a way to tailor customer experiences to individual needs, preferences, and expectations.| Zendesk
