How Co-op Content Design and Data Science teams worked together to make AI outcomes better for users.… Continue reading →| Co-op Digital Blog
Members of our design team came together to run a service jam for our design, product and delivery teams. The service jam brought people from different teams closer together, encouraged experimenti…| Co-op Digital Blog
Co-op first started an e-commerce service in 2019 and rolled out delivery nationwide during the pandemic. Ever since, we’ve been trying to find out more about why people use this service. In …| Co-op Digital Blog
Over the last 7 years we’ve done a lot to improve our understanding, awareness, and execution of digital accessibility at Co-op. We set out to tackle 3 problems when we started this journey: Awaren…| Co-op Digital Blog
We’ve followed the Horizon Post Office scandal with empathy for everyone that it has impacted and is still affecting. It’s clear that the postmasters and their families were failed on many levels a…| Co-op Digital Blog
It’s important to us that we’re thinking about data ethically and that we’re using data in the right way. The speed of technology and artificial intelligence development is also putting…| Co-op Digital Blog
Design at Co-op plays an important role in solving users’ problems and Co-op achieving its goals. We advocate for user-centred design, accessibility and a full-service view as key to Co-op…| Co-op Digital Blog
Our Funeralcare team ran a discovery into how we can help people who are dying, which we call ‘imminent need’. For people in this situation, it’s after the time when it’s advisable to b…| Co-op Digital Blog
Over 18 months ago, we wrote about how we planned to commit to designing more responsibly at Co-op. Since that point we’ve established a small group of informal ‘sustainability champions’ including…| Co-op Digital Blog
Find out about our discovery into helping someone who is dying make funeral plans| Co-op Digital Blog
