7 Reasons Why Help Scout Is the Best Zendesk Alternative
Tired of Zendesk? Discover why teams choose Help Scout for simple, affordable, and human customer support, based on real reviews.| www.helpscout.com
Looking for a free Zendesk alternative? These 8 tools all have generous free plans that you can use long-term while growing your business.Read the full article| Help Scout
Great remote culture doesn’t happen by accident. Here’s how we create connection and clarity across time zones—with practices that help people feel seen, supported, and set up to do great work.Read the full article| Help Scout
Tired of Zendesk? Discover why teams choose Help Scout for simple, affordable, and human customer support, based on real reviews.| www.helpscout.com
Browse this list of support professionals' favorite books, shows, music, and more - we don't need no stinkin' algorithm!| www.helpscout.com
Help Scout's top-priority is keeping users’ data secure. Our team takes proactive measures to maintain a secure infrastructure & application environment.| www.helpscout.com
Processing personal data in a secure, fair, and transparent way is extremely important to us at Help Scout. As part of this effort, we process personal data in accordance with the EU’s General Data Protection Regulation (“GDPR”)| www.helpscout.com
If your browser is configured to accept cookies, we may collect non-personally identifiable information passively using "cookies" and "page tags".| www.helpscout.com
Skeptical about AI but still a little curious? Here’s what happens when you try building with it anyway — one vibe at a time.| www.helpscout.com
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.| www.helpscout.com
Understand how your team is performing and how your customers feel by measuring these 8 actionable and easy-to-track live chat metrics.Read the full article| Help Scout
Help Scout's AI features are thoughtfully built to help support professionals create great experiences for the customers they serve.| www.helpscout.com
Trying to choose between Help Scout and Zendesk? This guide makes the decision easy with a deep dive into pricing, features, and support.| www.helpscout.com
In this Supportive Shorts episode, Mat answers Ita's newsletter-follow-up question: How can we frame AI chatbots as self-service tools, not worse-than-human support?| www.helpscout.com
Job seekers are under an immense amount of pressure, but does that mean that they should outsource the application process to AI? Help Scout VP of People, Leah Knobler, weighs in.Read the full article| Help Scout
Customer support teams can run simple experiments to test their assumptions about response times, staffing, documentation, and AI tools to improve service delivery. Also belly-buttons.Read the full article| Help Scout
We worked with our friends at Fuzzco to craft a campaign that captures our never-ending journey to unearth where customer delight comes from. Is it developed in a lab? Does it have a scientific formula? Let's find out.Read the full article| Help Scout
Is your help center falling flat? Get inspired by 16 great ecommerce knowledge base examples and learn how to build one that works.Read the full article| Help Scout
Great SaaS customer support is a matter of hiring the right people, building the right processes, and scaling thoughtfully. Here's how to get it right.Read the full article| Help Scout
Maybe AI can do every part of your job (probably not)...but which parts of your job *should* it handle? Mat suggests a 4 bucket system to help figure it out. Read the full article| Help Scout
Design better by listening first. Learn how Help Scout product designers use support conversations to build empathy, improve products, and stay close to customers.Read the full article| Help Scout
Working in support doesn't come with a ton of big win moments. It's one customer at a time, but that doesn't mean there are moments to notice and appreciate. Here are some to get you started. Read the full article| Help Scout
Get the rundown of what it's like to attend a Help Scout retreat for the first time as well as get a few tips so that you can make the most of your next company event.Read the full article| Help Scout
Generative AI and machine learning can do incredible things, but when you're trying to help customers the stakes can be very high. Recent failures of AI chat bots are worth considering as we all roll AI into our service organizations. Read the full article| Help Scout
Help Scout's podcast, The Supportive, has wrapped up its first season. Here, podcast host Mat Patterson shares an end of season wrap-up episode, as well as everything you need to listen and subscribe.Read the full article| Help Scout
Wondering how to use Help Scout as a marketer? Here's how our team uses it to learn more about our product, better meet the needs of our customers, and deliver delight each day.Read the full article| Help Scout
Your business’s most comprehensive store of customer feedback is collected and managed every day via your customer service software. When was the last time you logged in?Read the full article| Help Scout
Discover the best ecommerce chatbots for boosting sales, automating support, and improving customer experience. Compare features and pricing.Read the full article| Help Scout
Learn how to create a knowledge base that's intuitive, effective, and genuinely helpful for your customers in this 8-step guide.Read the full article| Help Scout
We’ve seen firsthand how teams that prioritize customers are better equipped to weather change. Here are a few principles we’ve learned from the best of them to help you navigate today’s uncertainty.Read the full article| Help Scout
Discover the 10 best chatbots for customer service teams, from help desks with chatbot features to standalone plug-and-play options.Read the full article| Help Scout
We want people to tell us what’s not working, what is confusing, what felt bad to them about our service. We need to know before we can fix it. Here's how.Read the full article| Help Scout
Reducing turnaround time is one of the most common goals for support teams — including our own! Here are some ideas to help get your team's turnaround time moving in the right direction.Read the full article| Help Scout
A solid technical implementation is necessary for security, but tools alone do not make a good security program. Learn how we take a people-first approach to security to keep data safe at Help Scout.Read the full article| Help Scout
Telling the Help Scout story is a big responsibility. Learn how (and why) we're working to amplify more employee voices in our content.Read the full article| Help Scout
Learn how our support team uses their time away from the queue for professional development and get some inspiration for implementing a Learn Something program of your own.Read the full article| Help Scout
Learn how Help Scout scaled to meet the educational needs of new, old, and prospective customers alike by turning one on one demo sessions into interactive live classes.Read the full article| Help Scout
Looking to boost your company's revenue? Then it's time to focus on increasing customer retention and doubling down on great customer experiences.Read the full article| Help Scout
There is always something that made a person great in Job A that could help make them great in Job B. It’s just a matter of connecting the dots.Read the full article| Help Scout
Design really does matter — layout and page composition can make a critical difference in helping your customers get the most out of your documentation. Here are some formatting tips to help improve your knowledge base articles.| Help Scout
Help Scout has become an essential part of BoxHero’s growth strategy. It empowered their global expansion, improved response times, and reduced operational costs — all while providing a better experience for their customers.Read the full article| Help Scout
Finding the right customer service tool can be a challenge, but for Mukama, returning to Help Scout wasn’t just about switching back; it was about choosing a tool that truly supports their team and customers.Read the full article| Help Scout
At Help Scout, we invest a lot of time to ensure our applications make the best out of their databases. Click through to learn more about how we use a per-module datasource approach to help break down complexity.Read the full article| Help Scout
Discover the 9 best healthcare customer service software for enhancing patient care and ensuring HIPAA-compliant communication.Read the full article| Help Scout
Help Scout is now available in AWS Marketplace! Easily find, buy, and deploy our customer support platform with simplified billing, built-in compliance, and seamless AWS integration — all with unlimited users & AI included. Read the full article| Help Scout
Help Scout hasn’t wavered in our commitment to diversity, equity, and inclusion, which to us means creating a workplace that truly works for everyone.Read the full article| Help Scout
2025 marks 14 years in business for Help Scout, and we recently made the most radical decision in our history: Help Scout no longer charges per seat. Read the full article| Help Scout
Staffing your customer support function during public holidays can be a frustrating and difficult part of people management. Mat explores some options for getting the job done. Read the full article| Help Scout
Creating a knowledge base is only half of the battle; you also need to keep it up to date. Help your customers get the most out of your content with regular knowledge base maintenance.Read the full article| Help Scout
Discover why multilingual support is essential for businesses and how AI can help you connect with your customers across languages more easily.Read the full article| Help Scout
Support work can be repetitive, but it is possible to make progress more visible and the work less tedious. Read the full article| Help Scout
Enhance your AI support with better data quality. Learn key practices to improve accuracy, prevent errors, and deliver a customer-first support experience with AI.Read the full article| Help Scout
Boost efficiency, enhance customer satisfaction, and streamline your support operations with one of the 9 best AI customer support software.Read the full article| Help Scout
Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.Read the full article| Help Scout
Can an AI knowledge base help you provide better customer service? Learn how AI knowledge bases work, get tips for setting one up, and discover some of the best tools for creating one of your own.Read the full article| Help Scout
Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today. Read the full article| Help Scout
Help Scout has officially joined the Shopify Plus Certified App Program, only deepening our commitment to being the go-to customer support solution for businesses running and growing on Shopify.Read the full article| Help Scout
We're in the midst of the race to fill a market gap created by generative AI. Read the full article| Help Scout
Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty.Read the full article| Help Scout
Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.Read the full article| Help Scout
Help Scout to expand its reach through TD SYNNEX's extensive global reseller network, making it easier for more businesses to discover and adopt Help Scout's powerful customer communication platform.Read the full article| Help Scout
Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.Read the full article| Help Scout
This blog post provides a structured approach to change management using the ADKAR method, guiding teams through a smooth transition to Help Scout's Inbox 2, focusing on communication, hands-on training, and support to ensure successful adoption.Read the full article| Help Scout
Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2. Read the full article| Help Scout
Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.Read the full article| Help Scout
Explore how the rising demand for AI skills is transforming customer support teams. Learn about AI-powered tools, emerging roles, and how to future-proof your CS career.Read the full article| Help Scout
We all have an idea of what great service means. Respect, speed, accuracy, helpfulness. But cultural differences can affect the way the service is delivered and how it is received. As AI takes on some support work, will it be culturally competent?Read the full article| Help Scout
Learn how to organize and streamline your customer support with effective ticket tagging strategies, and discover common use cases and challenges.Read the full article| Help Scout
Switcher's employees onboarding went from 6 months with Intercom down to just 1 day when they started working with Help Scout. Learn about their customer support transformation when they used the right tool for their team's goals. Read the full article| Help Scout
Learn what's new in Help Scout's Inbox experience. Read the full article| Help Scout
Help Scout’s team weighs in on what customer service really means. Explore how effective support drives product success, empowers customers, and showcases company values.Read the full article| Help Scout
Learn how to turn customers into loyal advocates with effective strategies for building lasting relationships, enhancing customer experiences, and fostering organic growth.Read the full article| Help Scout
Learn five compelling reasons great customer service is important and why it’s something your business can’t do without.Read the full article| Help Scout
Testing code isn't just for developers! Designers, product managers, QA specialists, and support team members all benefit from the ability to test. Learn how one engineer used a "Learn Something Day" to make testing more accessible to the broader Help Scout team.Read the full article| Help Scout
Ever wonder how different support teams manage their queues and structure their inboxes? Learn about Help Scout's approach in this edition of the Support Team Mailbag.Read the full article| Help Scout
Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.Read the full article| Help Scout
When writing CSS, the most common formats we use for expressing a color are either a hex code or an RGB value. But are they the best way? Learn to see color as an artist with HSL.Read the full article| Help Scout
While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.Read the full article| Help Scout
Our AI features are designed to ensure your team has more time to do what they do best: build relationships. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.Read the full article| Help Scout
Discover the 10 best free help desk ticketing systems. Find the perfect solution to enhance your workflows, collaboration, and customer satisfaction.Read the full article| Help Scout
Learn how AI technology has evolved, explore the benefits it's delivering for support, and discover the 7 best AI ticketing systems in 2025.Read the full article| Help Scout
Explore real-world examples and best practices for implementing AI effectively in customer service.Read the full article| Help Scout
This is a Kitchen Sink Post that is required to send data models to Gatsby. It is not indexed, please do not delete!Read the full article| Help Scout
Two very different approaches to the application of technology in pursuit of a particular goal, the outer edges of the responses that individuals and companies have to every new technology. Between Bjorn Borg and The Borg. | Help Scout
Despite having many benefits, integration testing is not without its downsides. One of those issues can be a lack of speed. Read on to learn how one Help Scout dev approached the problem.Read the full article| Help Scout
Let's take a look at how Help Scout's customer support team uses the tag and custom field Inbox features.Read the full article| Help Scout
Empathy is a core component of every good customer experience. Learn why it’s important and ways to infuse empathy into your customer service interactions.Read the full article| Help Scout
When something goes wrong, that’s not the end of the story. Learn how to turn a negative situation into a positive customer experience with a service recovery plan.Read the full article| Help Scout
When a customer reaches out to us for help, what can we do to make them feel welcome and cared for while also making them feel that their money is well spent? Read on for one support pro's thoughts on building customer loyalty.| Help Scout
As we venture into this next season of support, where AI will make our landscape more competitive and providing human support will become more demanding, what kinds of skills should we be developing?Read the full article| Help Scout
There are several approaches to the software development process that prompt us to focus on specific priorities over others. But which one is best? Get our take in this post from the Help Scout engineering team.Read the full article| Help Scout
Learn what customer experience KPIs are, plus nine we think are worth tracking for almost any team.Read the full article| Help Scout
Much of our support work requires confidence building, yet overconfidence can create poor service. Here's to finding the right balance. Also Isaac Newton is in this.Read the full article| Help Scout
Let’s take a closer look at some FAQs about how Help Scout's customer support team manages and uses saved replies!Read the full article| Help Scout
From accessing order details to processing refunds and cancellations all in one place — learn how to spend less time switching systems and more time taking care of customers with Help Scout's Shopify integration.Read the full article| Help Scout
Discover the 8 best HIPAA-compliant ticketing systems for supercharging your healthcare customer service team while keeping you compliant.Read the full article| Help Scout
Discover 8 different ways that customer support teams can make use of capacity that may be freed up when AI tools automate some portion of their work. From professional services to internal tooling!Read the full article| Help Scout
It’s time to shift the customer service paradigm again, from “The customer is always right” to “The customer always deserves to be helped.”Read the full article| Help Scout
Feeling overwhelmed in the queue? Help desk automation can help! When done well, automating certain tasks can give customers a better experience and reduce the stress on your team.Read the full article| Help Scout
VP of People Leah Knobler shares why we outgrew our old performance management system, how we revamped the process to embrace a more performance-driven culture at Help Scout, and what we've learned along the way.Read the full article| Help Scout
As a customer support manager, you probably have a love/hate relationship with canned responses. Let’s talk about how your support team can get canned live chat responses right — with dozens of examples to illustrate.| www.helpscout.com
