Don't wait for customer complaints to learn your system is broken. Learn how heartbeat metrics help engineering teams detect reliability issues faster and keep customers happy.| The Intercom Blog
AI customer service chatbots better support their customers’ needs. Here's how to improve engagement with a customer service chatbot.| The Intercom Blog
What Fin AI Agent resolutions are and how they will be measured and charged.| www.intercom.com
What's on your product roadmap and why it is there? Paul Adams shares the five categories of ideas that get onto Intercom's roadmap.| The Intercom Blog
Product metrics are agreed-upon KPI measurements that help product managers and marketers evaluate the success of a given product.| The Intercom Blog
Pricing and features included with the Proactive Support Plus add-on.| www.intercom.com
Learn how to change plans and manage your seats and add-ons.| www.intercom.com
We have developed a critical philosophy behind how we build software, and the tech stack we rely on. We call it Run Less Software.| The Intercom Blog
Create an effective customer acquisition strategy and evaluate what's working or not working based on customer acquisition cost.| The Intercom Blog
All business growth relies on one thing – acquiring customers. We asked SaaS veterans for their best advice for fueling customer acquisition.| The Intercom Blog
What is customer support? Learn how to foster customer loyalty with a customer support strategy that enables long-term success.| The Intercom Blog
Proactive customer follow-up is key to providing your customers with a sense of delight and a positive experience of your product or service.| The Intercom Blog
Everything you need to for calculating customer acquisition cost (CAC), applying lifetime value (LTV), and payback periods for sustainable growth.| The Intercom Blog
Customer feedback is key for understanding customer needs and shaping product roadmaps. Check out our guide to collecting and analyzing feedback.| The Intercom Blog
Start a free trial with Intercom’s AI-first customer service. For US$29 per month, access Fin AI Agent, Fin AI Copilot and AI customer service tools with every plan. Plus inbox, tickets, and more.| www.intercom.com
The cadence at which you deploy software defines your company, and the faster you ship, the great the benefits throughout your organisation| The Intercom Blog
We focus on customer experience above all – availability and performance is top priority. That requires a strong culture of observability.| The Intercom Blog
An engineering culture is created by the people you hire, not by posts and posters. Here are 6 things we look for in exceptional engineers.| The Intercom Blog
The Intercom Blog is where our team shares insights and lessons about customer service, AI and automation, building product, and more.| The Intercom Blog
How do you develop strong Product Judgment? Here, we dive into the only proven way – talk to lots of your customers, and ask them how they use your product.| The Intercom Blog
Prioritization is a challenge for any product manager. How do you decide what to work on first? Here is a simple scoring system to help prioritize well.| The Intercom Blog
The philosophy of focusing on causality, anxieties, and motivations is called Jobs To Be Done, and a granular way to bring this concept into a product is to use Job Stories to design features, UI, and UX.| The Intercom Blog
