How to Build a Strong Customer Referral Program [Ideas & Examples]
Want to grow your business through word-of-mouth? Learn how to build a high-impact customer referral program that will transform your business.| blog.hubspot.com
Want to grow your business through word-of-mouth? Learn how to build a high-impact customer referral program that will transform your business.| blog.hubspot.com
Not sure where to start with customer loyalty analytics? Learn what metrics to use and when. Plus simple formulas that you can use today.| blog.hubspot.com
Learn the eight key steps of how to measure customer satisfaction — and what to do with the data once you've captured it.| blog.hubspot.com
Discover what top metrics you should be tracking in 2024 + how you can improve your customer experience.| blog.hubspot.com
What's the difference between customer satisfaction and customer loyalty? They're both important metrics to track, but the differences between them are key.| blog.hubspot.com
Understand why your team should be leveraging customer reviews and how you can use these testimonials to generate powerful social proof for your business.| blog.hubspot.com
Learn why customer experience offers a high ROI, and check out tips for proving it to leadership so they can continue investing in your CX program.| blog.hubspot.com
Learn about the best social media tracking tools to keep tabs on your profiles and help with tasks like scheduling, posting, social listening, and reporting.| blog.hubspot.com
Learn the best ways to ensure your customers are always satisfied, with expert insight from HubSpotters.| blog.hubspot.com
Today's consumers have higher expectations for customer service than they did in the past. Your customer relations strategy can impact your bottom line.| blog.hubspot.com
Discover how CDPs can help align your organization, inspire your marketing, and better engage your customers.| blog.hubspot.com
Retaining existing customers is more valuable than acquiring new ones. Discover customer retention strategies that big brands use to inspire loyalty.| blog.hubspot.com
Learn everything you need to know about the freemium business model and how to grow your freemium product.| blog.hubspot.com
Where should you spend your time and money in 2023? See our latest data on customer acquisition and retention.| blog.hubspot.com
Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
Learn how to calculate a good Net Promoter Score and see how it impacts business growth. Uncover the key to measuring customer loyalty and drive success.| blog.hubspot.com
Online reviews can make or break a customer's decision to make a purchase. Check out the top sites on our list.| blog.hubspot.com
How customer interactions can be tracked, analyzed, and improved upon for happier, more satisfied customers.| blog.hubspot.com
Enhance your customer experience by learning what customer value is, and how you can provide more of it through your support and service teams.| blog.hubspot.com
Protect your business by understanding the different types of crisis you could face, and learn how your team can manage each one.| blog.hubspot.com
Discover how to create a crisis management plan that will help your company get through any unplanned event.| blog.hubspot.com
Here are 8 companies mastering customer segmentation, from behavioral to psychographic data.| blog.hubspot.com
Learn about why customer loyalty is critical to the long-term success of your business and how to turn your customers into delighted brand advocates.| blog.hubspot.com
How can you champion the customer experience the way Chick-Fil-A and Spotify do? By building customer-centricity into the DNA of your business—here's how to do it.| blog.hubspot.com
What is churn rate, and how do you calculate it? Learn about customer churn rate and revenue churn rate, and why they are important metrics to measure.| blog.hubspot.com
Customer satisfaction is about investing in customers’ success using your product. Discover why CSAT is important for your whole business.| blog.hubspot.com
Customer reviews and testimonials are key to understanding why people are using your products. Here are our expert tips for getting them right.| blog.hubspot.com
Learn how to improve customer experience across all customer journey touchpoints using these strategies.| blog.hubspot.com
Discover how social media listening works for brands, our favorite tools to try — and best practices for you get started.| blog.hubspot.com
What is a survey, and how can you use one to your advantage? Learn how to create surveys that gather accurate and honest feedback from your audience.| blog.hubspot.com
Learn about what your customers expect from your social media response time across different platforms and channels.| blog.hubspot.com
Read about what a knowledge base is, why they're necessary, and some examples of successful knowledge bases.| blog.hubspot.com
Learn how adopting customer support chatbots can improve the user experience with your business.| blog.hubspot.com
Discover the importance of customer delight, the role it plays in your business's bottom line, and how your business can achieve it among customers.| blog.hubspot.com
Crafting an excellent customer experience is crucial. Learn the ins and outs with tips, tricks, and data to point you in the right direction.| blog.hubspot.com
How do you ask for testimonials without the awkwardness or cold shoulder? Use these strategies to get customer reviews for your business online.| blog.hubspot.com
Discover how you can better personalize your customers' buying experience in this post covering the best personalization software options for 2022.| blog.hubspot.com
Adjust your CX strategy to align with evolving customer preferences. Stay ahead by exploring current customer experience trends.| blog.hubspot.com
Learn about customer experience analytics and solutions that can help you track them.| blog.hubspot.com
Learn the seven most important metrics that your call center should consider when measuring customer service.| blog.hubspot.com
Excellent customer service is a pillar of customer retention. Learn how your customer service team can go above and beyond by providing proactive customer support and discover businesses that exemplify the practice.| blog.hubspot.com
What is customer churn? It's one of the most important metrics you can track that evaluates the fit and success of your customers with your product or service.| blog.hubspot.com
Discover how you can build and retain your customer base using the ultimate guide in this post.| blog.hubspot.com
Deliver top-notch service with these examples of good customer service from real brands plus customer service takeaways that you can implement on your team.| blog.hubspot.com
Sentiment analysis tools are a must-have to understand your customers better. Here’s why — plus our top recommendations.| blog.hubspot.com
What's better than a customer gained? A customer retained. Check out 50 retention stats that show how to reduce churn by investing in customer happiness.| blog.hubspot.com
Discover the latest trends and stats in customer service, according to our survey of 1,400 industry leaders.| blog.hubspot.com
Read our list of interesting customer loyalty statistics and the power of customer service.| blog.hubspot.com
Customer Satisfaction Score (CSAT) is a popular and simple methodology to measure customer satisfaction. Learn when and how to use it in this blog post.| blog.hubspot.com
HubSpot customer support experts explain the importance of customer feedback and how it benefits your business.| blog.hubspot.com
The customer service guide you need to keep your customers happy and help your company grow better.| blog.hubspot.com
Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.| blog.hubspot.com
Learn everything you need to know about customer touch points, including what they are and how they're used by marketing and customer service teams.| blog.hubspot.com
Is your business's data structure hurting organizational decisions? Learn about the risks of data silos and how to avoid them with these tips.| blog.hubspot.com
Learn about the difficulties marketing and sales teams face in acquiring new customers — and how you can leverage customer service to grow your business.| blog.hubspot.com
Your customers want live chat, but not the way you're offering it. Learn how to provide live chat for customer support in a way that helps your customers and your employees.| blog.hubspot.com
Discover why knowing your audience benefits all aspects of your business and effective ways to learn about these people.| blog.hubspot.com
Learn how to measure and increase your share of wallet among customers to increase revenue and outshine competitors.| blog.hubspot.com
Discover the latest HubSpot data on the leading trends in customer service and cx in 2024.| blog.hubspot.com
Solving for customer needs and exceeding expectations along the way drives business growth. Here's how to identify, analyze, and meet customer needs.| blog.hubspot.com
Learn about the Net Promoter Score (NPS) and its importance to your brand's success.| blog.hubspot.com
Discover everything you need to know about customer retention — what it is, how to measure it, why it's important, and how organizations can improve retention rates and foster it.| blog.hubspot.com
Everything you need to know about customer journey mapping — what it is, how to create one, and best practices to help you get it right.| blog.hubspot.com
Learn what customer profiling is, why it’s essential, and a 10-step guide to creating your customer profiles.| blog.hubspot.com
Learn how to calculate customer lifetime value (CLV) — a helpful metric for any SaaS customer success professional to measure.| blog.hubspot.com
Learn how to reduce customer churn by engaging with your customer base, and use these tips to lower your churn rate in a strategic and timely fashion.| blog.hubspot.com
What does CAC stand for? Learn everything you need to know about customer acquisition cost in this bookmarkable guide.| blog.hubspot.com
Upgrade your customer retention strategy with this step-by-step guide to building a customer loyalty program that will drive results for your business.| blog.hubspot.com
Discover why client onboarding is important, how to create an effective onboarding process, and a new client onboarding checklist template to get started.| blog.hubspot.com
Get inspired by companies that provide customers with an excellent omni-channel experience and learn how to create one of your own.| blog.hubspot.com
Ready to create a cohesive marketing experience for your customers? Our guide to cross-channel marketing will help you create a unified customer experience.| blog.hubspot.com
We've compiled the best real-life examples of Contact Us pages on the web plus some affordable templates to inspire your own.| blog.hubspot.com
Learn about the latest trends in customer onboarding and how to better retain customers in 2023 with this extensive list of customer onboarding stats.| blog.hubspot.com
Customer service is as critical to your business as sales and marketing — maybe even more so. Learn about the importance of customer service in this post.| blog.hubspot.com
Learn why customer satisfaction surveys are so important and get inspired by excellent examples from real brands we know and love.| blog.hubspot.com
Learn about first party data, second party data, and third party data -- and what you need to know about how to use each type for customer marketing efforts.| blog.hubspot.com
Learn the key SaaS metrics every software-as-a-service company should be measuring and analyzing rigorously.| blog.hubspot.com
Learn how to use customer segmentation to reach unique customers at the right time with the right information to grow your business and meet their needs.| blog.hubspot.com
Learn from overviews of 30+ of the most successful B2B and B2C Software as a Service companies and tips for following the SaaS business model.| blog.hubspot.com
Would your customers recommend you to a friend? Learn how to calculate Net Promoter Score (NPS) and benchmark customer loyalty with this simple formula.| blog.hubspot.com
Self-service empowers customers to help themselves. Here are 14 stats that prove why you should offer self-service options in 2024.| blog.hubspot.com
Choosing the right tools to build your call center is critical. Here, we break down call center software features and the software on the market.| blog.hubspot.com
