An analysis of complaints submitted to the Consumer Financial Protection Bureau reveals that consumers are using tools like ChatGPT to help them articulate their concerns. Those AI-edited grievances have a higher likelihood of receiving relief, according to new research co-authored by Yale SOM’s Jiwoong Shin.| Yale Insights
Private practices are vanishing as more doctors join large hospital systems. This increasing consolidation is reducing competition and raising prices, according to a study co-authored by Yale SOM’s Fiona Scott Morton. | Yale Insights
At a recent Yale CEO Summit, Prof. Jeffrey Sonnenfeld talked to business leaders about the AI tools and other new technologies appearing everywhere from back offices to fast-food kitchens. Sonnenfeld and co-author Steven Tian outline the looming changes in a variety of sectors.| Yale Insights
The Trump approach to the economy is anything but conservative, write Yale SOM’s Jeffrey Sonnenfeld, former Procter & Gamble CEO John Pepper, former Xerox CEO Anne Mulcahy, former Medtronic CEO Bill George, and Laura Tyson, former chairman of the White House Counsel of Economic Advisers.| Yale Insights
Yale SOM’s Jeffrey Sonnenfeld and Steven Tian write that FTC chair Lina Khan’s attempts to block mergers are draining economic value—and consistently failing in court.| Yale Insights
New research suggests that the population of undocumented immigrants in the United States may be 22 million, nearly twice what has been believed.| Yale Insights
Yale Insights is published by Yale SOM, covering a wide range of topics at the intersection of business and society.| Yale Insights