Shep Hyken - Shep Hyken Blog
Shep Hyken's stories. Shep Hyken is a customer service/CX expert, author & keynote speaker.| Forbes
Shep Hyken's stories. Shep Hyken is a customer service/CX expert, author & keynote speaker.| Forbes
The thought of giving up 40 percent per year in investment return to pay for portfolio management and advice would cause most people to walk away. Yet, this is the price many people pay when they hire an investment adviser to manage a mutual fund portfolio or exchange-traded fund (ETF) portfolio. Cutting this cost by as much as two-thirds is easily done and highly recommended.| Forbes
Zak Doffman's stories. Zak Doffman writes about security, surveillance and privacy.| Forbes
Waymo will now drive freeways and cover most of the San Francisco peninsula, including SJC airport| Brad Templeton
Waymo seems wiling to let outsiders look at their practices and data. Where are Tesla at the others in having this important transparency? Also, what about cats?| Brad Templeton
The cost of the physical robotaxi is about 25% of the COGS of operating one, so it makes a difference, but only when competition is fierce and margins are thin| Brad Templeton
Tesla is still predicting they will go unsupervised this year in Austin. Their crash numbers don't say they should| Brad Templeton
PHEVs were supposed to drive as EVs 75% of the time, they only did it 20%. Here's how regulations were poorly designed and cars didn't provide what drivers need.| Brad Templeton
Tesla's diner is mostly a gimmick, but the integration of food ordering and driving points the way to a better energy experience when outside the city| Brad Templeton
What if there's a new way to sell cars that makes the car cheaper and the energy more expensive, but always saves you money?| Brad Templeton
It was no doubt scary when a flood came upon a Waymo in Phoenix last week and passengers had to walk through it to get out. Will this happen again?| Brad Templeton
One of the crashes was with a static object with minor injuries and the Tesla towed away. And a 4th crash was not reported. This does not look good.| Brad Templeton
Robots are well behaved, and should be given the best pick-up/drop-off spots at the airport when the time comes| Brad Templeton
The Waymo was slowing to turn right into a driveway occupied by pedestrians. A motorcycle behind it rear-ended it. Then it got much worse.| Brad Templeton
Zoox is finally taking the public to destinations in Las Vegas, but the service is so limited it's not quite a robotaxi, but it's close.| Brad Templeton
San Francisco has shifted its tune and realized that robotaxis can be an asset to traffic management. LAX should do the same in dealing with its congestion problems.| Brad Templeton
Brad Templeton's stories. Brad Templeton, who was early at Waymo, covers transportation's future| Forbes
Tesla has for years released highly misleading crash safety data for Autopilot. Now they may finally get closer to allowing apples to apples comparisons| Forbes
The post Melinda French Gates Backs $100 Million Bet On Women’s Health Breakthroughs appeared first on Wellcome Leap: Unconventional Projects. Funded at Scale..| Wellcome Leap: Unconventional Projects. Funded at Scale.
Sidd Shah, VP of healow shared with Forbes that AI adoption in healthcare is on the rise and how practices are utilizing this technology to enhance patient care. Key benefits include 24/7 support, streamlined workflows, and improved payment processes, though data privacy remains a concern. As AI evolves, it promises a more connected and patient-centered healthcare experience. The post How AI Is Reshaping The Future Of Patient Care appeared first on eClinicalWorks.| eClinicalWorks
81 percent of marketers surveyed agree that interactive content like polls, quizzes and surveys are more effective than static content. Here's why -| Forbes
Customer service excellence, for any sized business, is one of the most effective ways to build and sustain a competitive advantage. Yet when it comes to small business, there is, arguably, even more at stake. Here is a 10-point customer service guide that every small business can benefit from.| Forbes
Ad agencies agree led by digital media, the ad market in 2021 was bullish, with year-over-year increases expected to be over 20%. More double-digit growth are forecast for 2022.| Forbes
According to a new report, companies with flexible remote work policies outperform firms with more restrictive policies when it comes to revenue growth rates.| Forbes
The former “Merlin of the mall” owns less than 2% of the retail giant he ran for five decades after his ties to underage sex offender Jeffrey Epstein wrecked his reputation.| Forbes
The inside story of how Les Wexner helped bring Intel to Ohio in the state's biggest private sector deal ever.| Forbes
The man who has a hammerlock on the bra, panties and undergarment industry is an insecure Midwesterner who shuns the spotlight. In a rare interview, he explains the retail formula that paved the way for Steve Jobs.| Forbes
Les Wexner & family is #137 on Forbes' 2025 Forbes 400 list. Read more about Les Wexner & family, their experience, their asset summary, and more here.| Forbes
Iain Martin's stories. I'm a senior editor at Forbes and cover tech and venture capital.| Forbes
In the post-pandemic world, we may hold more appreciation for these quick, casual conversations than ever before. But even as we readjust to in-person work, think twice before discounting small talk as small.| Forbes
Stressed out? Tempted to just keep going? Don't. Take some time out to practice self-care. Here are 10 easy habits to get you started.| Forbes
Being data-driven is becoming a table-stakes requirement to survive an increasingly competitive landscape, and thriving in this environment will require a new mindset.| Forbes
Private credit has gone from a backwater to the hottest asset class of 2023 with firms like Blackstone and Apollo jockeying for business and assets approaching $1.5 trillion. Is Wall Street’s latest lending boom heading for trouble?| Forbes
Carlos Ghosn talks about EVs, Elon Musk, and the state of the Renault-Nissan-Mitsubishi Alliance while discussing his lawsuit, arrest and the current drama at Nissan.| Forbes
Let’s debunk some of the myths around this buzzy new technology.| Forbes
There’s increasing evidence that hydrogen formed deep underground by natural processes could be a major new source of carbon-free power. But for now, it’s being pursued mainly by small drilling startups.| Forbes
Many great ideas never make it past year one. Winning entrepreneurs know managing risk is far more critical to success than simply coming up with a great idea. Here’s Why.| Forbes
Smart Financial Decisions Made Simple: Money Advice, News And Product Reviews From A Name You Trust| Forbes Advisor UK
This edition of the Wiretap looks at securing AI agents, Apple's big bug bounty and more.| The Wiretap
Find the top Artificial Intelligence (AI) stocks to consider adding to your portfolio for potential growth and long-term returns in 2026.| Peter Cohan
Rodger Dean Duncan's stories. Rodger Dean Duncan covers leadership issues important to the workplace| Forbes
Microsoft blamed the issue on an errant update pushed by cybersecurity firm Crowdstrike to businesses using Windows machines.| Forbes
Thomas Brewster's stories. Senior writer at Forbes covering cybercrime, privacy and surveillance.| Forbes
Five top AI leaders share insights on democratizing artificial intelligence, shaping business, education, and society, and unlocking human potential with AI| Forbes
With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to say?| Forbes
How to optimize your résumé to pass artificial intelligence (AI) screening systems by using the right keywords, format, and structure to stand out in today’s job market.| Forbes
By working together, we can make work a better place.| Forbes
AI can do a lot, but it should not be entrusted to lead outbound—the most challenging, highest-stakes part of your funnel. That demands human judgment and adaptability.| Forbes
With food prices still high, Americans are turning to home cooking to save money. From meal planning to bulk buying, here’s how home cooking is evolving in 2025.| Forbes
Order the best Super Bowl takeout in NYC. From wings to tacos, discover the top spots for game day eats and pre-order specials to make your celebration unforgettable.| Forbes
Despite the enormous capital that online brands invest in advertising, many sellers still struggle with sites that don’t convert their increased traffic effectively.| Forbes
Sharing these genuine user experiences can help build trust, foster community and add authenticity to your brand’s messaging.| Forbes
The American Medical Association Tuesday endorsed bans on bump stocks, assault weapons and support raising the legal age of purchasing ammunition and firearms from 18 to 21.| Forbes
Before going live, think about your goals. What do you want to accomplish with this video? What do you hope your followers will take from it?| Forbes
Halloween will cost more for consumers, and they will get less for every dollar - people are looking to the holiday for distraction and fun and willing to pay the price| Forbes
With 50% of workers now between 24-39 years old, accommodating Millennials' need for a healthy work-life balance is crucial to attracting and retaining key talent. Find out what leaders can do.| Forbes
A Series of Forbes Insights Profiles of Thought Leaders Changing the Business Landscape: Andrew Geant, Co-Founder and CEO, WyzAnt... Like many entrepreneurs, Andrew Geant started out doing something completely different before coming up with the idea for WyzAnt (pronounced “Wise Ant”), an online exchange for tutoring. After graduating from Princeton in 2005,Geant [...]| Forbes
Drive-in concerts across the United States are becoming more established and in Marc Rebillet’s case, more weird.| Forbes
Members of the Forbes Human Resources Council discuss their insights.| Forbes
It's easy to identify a culture you would like to have, but it's another thing to practice and implement it daily.| Forbes
Companies are embracing generative AI tools with open arms to turbocharge their operations.| Forbes
An effective brand establishes emotional connections, builds a loyal customer base and uplifts the perceived value of products or services.| Forbes
DJI could be banned from sending new drones to the U.S. by Christmas.| Forbes
Get expert advice on improvements to your home, including design tips, how much you'd expect to pay for a pro and what to ask when hiring experts.| Forbes Home
COVID-19 will forever change retailing, and its initial impact on e-Commerce is creating challenges to online selling & service no one imagined in January.| Forbes
Show your customers you know them and want to meet their needs using these four personalization strategies.| Forbes
The ever-changing landscape of customer expectations warrants a robust and adaptable approach to customer service, and this is where contact centers come into play.| Forbes
Empathy isn't just about using the right phrases and statements; a customer care agent's actions should show customers that their feelings, situation and motives are understood.| Forbes
As social media’s poster boy approaches 40, he’s having his Bill Gates moment: mellowing (a bit), maturing (a bit more) and upending his company with staggering confidence. It’s a big bet on the future of daily human life—and his legacy.| Forbes
ROI offers a limited perspective because it’s purely descriptive of the past.| Forbes
With 3 billion users, Instagram is a powerful platform for small businesses. Here's why it should be part of your social media marketing strategy.| Forbes
“Overwhelmingly, mobile users hate this,” says Rahul Khosla, CEO of Heady.| Forbes
Adtech is driving an impact in today’s society, the transformative power of adtech, or advertising technology, is reshaping the way businesses connect with their targe...| Forbes
The massive 6.0 earthquake in San Francisco last week is another reminder that Mother Nature doesn’t play by the rules, so we’d all better be prepared for the unexpected. If disaster struck five seconds from now, are you ready? Are your employees? You should be. According to the Federal Emergency Management Agency (FEMA), [...]| Forbes
The funding, which values Abridge at $850 million, will go towards R&D efforts to help fill in the gaps of what doctors don’t say during patient exams.| Forbes
The company has avoided major legal problems for fatal accidents involving its partially automated Autopilot and FSD features. An autonomous ride service changes that.| Forbes
Cornelia C. Walther's stories. AI researcher working with the UN and others to drive social change.| Forbes
Steve Denning's stories. I write about 21st century leadership, Agile, innovation & narrative.| Forbes
Tracy Brower, PhD's stories. Dr. Tracy Brower writes about joy, community and the future of work.| Forbes
Two surveys on teens from Gallup and Piper Sandler both report that teenagers are spending hours each day on social media websites such as YouTube and TikTok.| Forbes
At most of the nation's top-ranked colleges, the odds of admission are lower for transfer students than for first-time, first-year applicants.| Forbes
Do you know how much your disengaged employees are costing your organization? The numbers will shock you.| Forbes
The lines between our interactions online and in real life are blurring, and more and more consumers are splitting their shopping between online and physical avenues.| Forbes
This week, Marks & Spencer (M&S) is still unable to take online orders following a cyber incident that has took place over a week ago, costing the business signifcant losses and reminding us that even the strongest brands are not immune to the complexities of modern retail operations.| Forbes
Using insights from shopper studies and my own experience, here are some strategies for successful in-store branding.| Forbes
Gil Press's stories. Gil Press writes about technology, entrepreneurs and innovation.| Forbes
In her new book, psychologist Tasha Eurich tackles a topic that many of us think we’ve mastered, but haven’t: self-awareness. By analyzing people who have improved their self-awareness and exploring hundreds of studies, she explains why we have such big blind spots and how we can change.| Forbes
Forbes is a global media company, focusing on business, investing, technology, entrepreneurship, leadership, and lifestyle.| Forbes
Crude inched off record highs, while the Detroit automaker said it will move away from SUVs and trucks.| Forbes
David Nikel's stories. David Nikel is a travel writer covering cruising and Scandinavia.| Forbes
Preliminary data from Pacvue shows overall ad spending jumping nearly 30% and cost-per-click (CPC) increasing 9.9% compared to last year.| Forbes
ICE’s HSI division gets contacts from the WhatsApp account of a fake ID dealer and has little trouble identifying them, according to warrant.| The Wiretap
Two tech stocks benefitting from the AI boom and a leading pharmaceutical stock offer short- and potentially long-term gains based on rapid growth. See which they are.| Peter Cohan
Companies in the AI cloud services and AI-powered applications software sectors present compelling opportunities. See which best fits your needs.| Peter Cohan
