How Emotional Connection Powers Luxury In Customer Experience
Breitling’s CX Chief Gaelle Devins shares how emotional connection and Flow Leadership drive loyalty and growth in luxury and beyond.| Blake Morgan
Too many companies rush to deploy AI as a cost-cutting shortcut, rolling out half-baked chatbots that frustrate customers more tha...| Blake Morgan
Breitling’s CX Chief Gaelle Devins shares how emotional connection and Flow Leadership drive loyalty and growth in luxury and beyond.| Blake Morgan
Therabody transformed into a customer-first brand by using feedback as the foundation for bold, strategic change. On this episode of The...| Blake Morgan
Discover how Aflac balances AI and empathy in insurance to improve acquisition, strengthen persistency, and prove CX drives business growth.| Blake Morgan
Lenovo, a $69 billion tech company operating in 180 markets, links growth to customer experience. Its Total Experience strategy unites custome...| Blake Morgan
AT&T is one of the largest connectivity providers in the world, serving more than 100 million customers across wireless and fiber with the suppor...| Blake Morgan
Discover how Voice AI turns every call into loyalty, growth, and ROI by replacing outdated menus and ensuring no customer call goes unanswered.| Blake Morgan
AI adoption is accelerating—and customer expectations are rising just as fast. The leaders who succeed will scale AI-powered customer experiences across...| Blake Morgan
Discover how People, Purpose, and Products drive modern customer experience, from AI‑powered feedback to building trust in digital transformation.| Blake Morgan
When you think of Crayola, you probably think of crayons. But for Victoria Lozano, Crayola’s Chief Marketing Officer, the brand is far more than a childhoo...| Blake Morgan
For many CX leaders, AI sounds promising, but proving its ROI is the real challenge. How do you measure its impact beyond automation—ensuring it reduces costs, enhances efficiency, and improves customer satisfaction?| Blake Morgan
A strong AI strategy starts with trusted, relevant data—without it, AI risks automating without understanding.| Blake Morgan
Customer success is a proactive strategy designed to help clients reach their goals while strengthening long-term partnerships.| Blake Morgan
When it comes to customer service, Samsung stands out—not because they do things the easiest way, but because they’re committed to doing things the right way.| Blake Morgan
Mastering High-Performance Leadership can help drive success by creating environments where teams excel and customers feel valued.| Blake Morgan
