Lenovo, a $69 billion tech company operating in 180 markets, links growth to customer experience. Its Total Experience strategy unites custome...| Blake Morgan
AT&T is one of the largest connectivity providers in the world, serving more than 100 million customers across wireless and fiber with the suppor...| Blake Morgan
Discover how Voice AI turns every call into loyalty, growth, and ROI by replacing outdated menus and ensuring no customer call goes unanswered.| Blake Morgan
AI adoption is accelerating—and customer expectations are rising just as fast. The leaders who succeed will scale AI-powered customer experiences across...| Blake Morgan
Discover how People, Purpose, and Products drive modern customer experience, from AI‑powered feedback to building trust in digital transformation.| Blake Morgan
When you think of Crayola, you probably think of crayons. But for Victoria Lozano, Crayola’s Chief Marketing Officer, the brand is far more than a childhoo...| Blake Morgan
Verizon’s CXO Brian Higgins shares how Project 624 is transforming CX with AI, employee insights, and a focus on fixing root friction points.| Blake Morgan
At UBS, balancing trusted relationships with modern technology means delivering high-touch service for longtime clients—while building seamless, in-app experiences ...| Blake Morgan
Discover how Canva serves 230M+ users with a seamless customer experience powered by AI, data, and design.| Blake Morgan
Customer experience is no longer a “nice-to-have.” It’s a core business driver that directly impacts growth, loyalty, and long-term success for modern businesses. If ...| Blake Morgan
Called "The Queen of Customer Experience" by Meta. Blake is a customer experience keynote speaker, best-selling author, & futurist.| Blake Morgan
For many CX leaders, AI sounds promising, but proving its ROI is the real challenge. How do you measure its impact beyond automation—ensuring it reduces costs, enhances efficiency, and improves customer satisfaction?| Blake Morgan
A strong AI strategy starts with trusted, relevant data—without it, AI risks automating without understanding.| Blake Morgan
Customer success is a proactive strategy designed to help clients reach their goals while strengthening long-term partnerships.| Blake Morgan
When it comes to customer service, Samsung stands out—not because they do things the easiest way, but because they’re committed to doing things the right way.| Blake Morgan
Mastering High-Performance Leadership can help drive success by creating environments where teams excel and customers feel valued.| Blake Morgan