The State of Customer Service in 2022
Key findings from Netomi's report - The State of Customer Service: The Frustrating Reality of Customer Support in 2022.| Netomi
Key findings from Netomi's report - The State of Customer Service: The Frustrating Reality of Customer Support in 2022.| Netomi
Providing consistent, high-quality CX in Fintech is now on equal footing to product or service quality. How are fintechs performing when it comes to customer service? And what opportunities are they missing to meet their customers’ expectations?| Netomi
The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before. The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm. Sure, you can hire a customer service leader consultant, but if […] The post The Top 25 Trail Blazing Customer Service Professionals of 2024 appeared first on Netomi.| Netomi
See the latest customer service statistics of 2023. Telling statistics covering customer expectations and opportunities to transform support.| Netomi
What is the best help desk software in 2024? We review 13 service desk tools and help desk software for use cases and key features.| Netomi
What is Zendesk Knowledge Base? Learn about its themes, editing and archiving features, and how AI can combine with KB for a better CX.| Netomi
Learn everything there is to know about CSAT. Customer Satisfaction Scores (CSAT) get a hyper-focus from CS and CX pros. Netomi answers why.| Netomi
See the most inspiring customer centricity examples from some of the most customer-obsessed brands. A must-read for every CX professional.| Netomi
Dive into the functions of auto and co-pilot modes in conversational AI on how this technology is making the work lives of agents more fulfilling and boosting customer satisfaction.| Netomi
Conversational AI is now apart of our reality. This comprehensive list of conversational AI statistics highlights its growing influence.| Netomi
Discover the latest statistics on generative AI, from industry adoption rates to user engagement and economic impact.| Netomi
Adopt best practices and mitigate the risks of costly failures of Conversational AI deployments with Netomi's feature in Forrester’s Take the “Crisis Approach” For Successful Chatbot Deployment report.| Netomi
