Highlights from IFS’s annual 3-day event in Orlando, where innovation and customer-focused solutions took center stage for EAM, ERP, and service For leaders in industrial sectors such as manufacturing, energy, aerospace, and telecommunications, IFS’s 2024 Unleashed Conference was a whirlwind of inspiring keynotes, information-packed breakout sessions, productive networking, and good old-fashioned adrenaline. From the The post IFS 2024 Unleashed: 7 Takeaways Demonstrating IFS’s Commitmen...| Aberdeen Strategy & Research
Children going to school before 2010 often heard the phrase, "You won’t always have a calculator in your pocket." With the emergence of smartphones over the last 17 years, this phrase has aged poorly. With an assortment of features, apps, and ever-improving technology, it’s no surprise that we also use our phones for work. The post Securing the Mobile Workforce: The Crucial Role of MDM in Today’s Organizations appeared first on Aberdeen Strategy & Research.| Aberdeen Strategy & Research
In our upcoming Aberdeen Spotlight Series, The State of IT Spend in 2024 Meetup: Managing Choices and Tradeoffs, on Wednesday, January 31, 2024, we take a deep dive into how businesses are investing in technology in 2024 and the strategies that support those decisions. Beyond the allure of innovation, IT spending supports not just The post Exploring the Tech Investment Landscape with Findings from the State of IT 2024 appeared first on Aberdeen Strategy & Research.| Aberdeen Strategy & Research
When it comes to technology, businesses constantly grapple with the challenge of balancing IT investments and showcasing tangible returns. At Aberdeen Strategy & Research, we closely monitor the ever-evolving landscape of IT, seeking to decode the complexities surrounding investments and their impact on overall business success. We've compiled key findings from our latest dataset, The post [Meetup] Navigating IT Investments in 2024: A Strategic Approach to Tech Prosperity appeared first on Ab...| Aberdeen Strategy & Research
Leveraging AI in business is like erecting a skyscraper, stretching to new heights, and pushing the limits of what’s possible. Its glittering upper floors filled with automation, insights, and data-driven decisions draw the eyes of everyone passing by, but it takes a lot of hard work and planning to create and upkeep something so The post The High-Rise of AI Transformation: Synergizing Both Infrastructure & People for Greater AI Maturity appeared first on Aberdeen Strategy & Research.| Aberdeen Strategy & Research
People are all different, which funny enough is one of the things we all have in common. We all come from different homes, different backgrounds, and different experiences. All these circumstances make us unique, so it only makes sense that we each respond differently to the world around us. A clear and interesting example of The post Know Your Buyers; the Right Promotions for the Right People appeared first on Aberdeen Strategy & Research.| Aberdeen Strategy & Research
Welcome to the final installment of our three-part series, where we uncover the driving forces behind the investments made by Customer Experience Management (CX) leaders in Artificial Intelligence (AI). In Part I, we introduced the conversation, and in Part II, we explored the various pitfalls that CX leaders can sidestep. Now, in Part III, The post (VIDEO) Research Meets Reality: What Drives (CX) Business Leaders to Invest in AI, Part III appeared first on Aberdeen Strategy & Research.| Aberdeen Strategy & Research
As previously mentioned in Part I of this series, in today's rapidly evolving business landscape, the integration of artificial intelligence (AI) into customer experience strategies has become an essential focus for organizations. AI promises to revolutionize customer interactions, from personalized recommendations to efficient problem resolution. However, beneath the excitement surrounding AI's potential, there lies The post [VIDEO] Research Meets Reality: What Drives (CX) Business Leaders t...| Aberdeen Strategy & Research
The customer experience landscape is constantly changing, and the integration of cutting-edge technologies has become a critical driver of success. Among these technologies, Artificial Intelligence (AI) stands out as a game-changer, revolutionizing the way businesses engage with their customers. In a captivating installment of the "Research Meets Reality" series, we bring you the first The post [VIDEO] Research Meets Reality: What Drives (CX) Business Leaders to Invest in AI, Part I appeared ...| Aberdeen Strategy & Research
Uncover valuable insights from Sarah Gaffney, Manager of Research and Data Operations at Aberdeen Strategy & Research. This article delves into the imperative of elevating contact centers through exceptional digital experience (DX) programs. Explore the advantages of Best-in-Class DX strategies and delve into a comprehensive analysis of the four pivotal pillars that business leaders, guided by Gaffney's expertise, can implement to master DX management across diverse channels. Elevate your und...| Aberdeen Strategy & Research
