What Is Survey Fatigue and How Can You Reduce It?
In this guide, we’ll show you how your business can reduce survey fatigue, improve response quality, and continue growing.| Nextiva Blog
In this guide, we’ll show you how your business can reduce survey fatigue, improve response quality, and continue growing.| Nextiva Blog
Looking to upgrade your business communications platform? Check out the 2025 Nextiva reviews, plans and pricing and much more.| Nextiva Blog
Measuring customer experience helps better connect with and convert future customers. See how your CX measures up with these 10 CX metrics.| Nextiva Blog
Writing a good customer service email is key to the customer experience. These templates and tips will help your team impress more customers.| Nextiva Blog
Customer retention strategies can reduce churn, boost loyalty, and increase profits. Learn more in our customer retention strategy guide.| Nextiva Blog
The customer satisfaction score (CSAT) is a metric that helps track the customer experience. Discover the CSAT's meaning, how to measure it, and more.| Nextiva Blog
Effective call management means optimizing your contact center operations so you’re not firefighting inbound calls. Here's how to streamline the process.| Nextiva Blog
Are your surveys falling flat? Read our expert tips to help level-up your customer survey game. And get people to actually complete them!| Nextiva Blog
Comparing call center and contact center software? This in-depth guide will help you choose the right solution for your business.| Nextiva Blog
Effective strategies for mastering customer journey management to deliver superior experiences. Elevate your customer engagement today.| Nextiva Blog
We compare the 13 best customer experience software options that will elevate your customer service game and increase engagement.| Nextiva Blog
Experiencing increased support inquiries? To see if you could benefit from automated customer service, we pit the pros against the cons.| Nextiva Blog
Companies who listen to their customers’ opinions ensure their future success. Find out how to choose customer satisfaction survey questions here!| Nextiva Blog
Actionable strategies to deliver memorable experience every time. Follow our guides to elevate your customer experience to retain more and grow faster.| Nextiva Blog
Contact centers offer best-in-class customer service and experience. Learn what they are, their key functions, and how to use them.| Nextiva Blog
Learn proven strategies for small businesses to build a powerful brand reputation online and offline. Start to attract new customers today.| Nextiva Blog
What is digital customer care? Learn how to use digital channels to deliver better customer experiences while managing costs.| Nextiva Blog
Learn how outbound call centers can enhance customer outreach, sales, and service standards with these features and benefits.| Nextiva Blog
VoIP converts sound into digital packets that is transmitted via the internet. We take a deep dive into how to make calls with VoIP.| Nextiva Blog
Learn how call center recording software goes beyond audio recording, expanding into conversational intelligence and advanced functionality.| Nextiva Blog
Learn the benefits of unified CXM (customer experience management) and why brands are switching to streamlined CX solutions.| Nextiva Blog
Learn about customer complaint management methods and techniques to analyze escalations and prevent issues from becoming crises.| Nextiva Blog
When you're calling up leads or hosting a demo, recorded sales calls help you improve throughout the buyer's journey. Here's what you need to know.| Nextiva Blog
An AI-based call center can add new capabilities to your live agents’ customer service expertise. Here are the benefits and future trends.| Nextiva Blog
Here are nine of the most effective business communication channels, from offline to digital, to streamline your operations and enhance productivity.| Nextiva Blog
Customer experience marketing is a strategy that prioritizes customer satisfaction and loyalty at every stage and drives long-term business success.| Nextiva Blog
Call center burnout is a growing problem for employees and employers. Here’s how managers should navigate burnout to optimize their teams.| Nextiva Blog
In this guide, learn how business communication platforms speed up your company's growth beyond real-time messaging. See which ones we picked.| Nextiva Blog
Learn how first-call resolution (FCR) improves satisfaction in your contact center. Understand how FCR works and methods to improve it.| Nextiva Blog
Looking for worthy Dialpad alternatives? Check out our handpicked list of Dialpad competitors. See the pros, cons, and pricing of each solution.| Nextiva Blog
Don't have a virtual call center software? You're missing out on slashing costs, bumping up team productivity and more! See what else you can do inside.| Nextiva Blog
Learn what a private branch exchange (PBX) is, how it works, and which type is best for your organization.| Nextiva Blog
CPaaS (Communications Platform as a Service) lets developers add new communication to their tech stack. Learn more about CPaaS and how it works.| Nextiva Blog
Businesses need to implement a unified customer experience strategy to offer the best possible support to customers and boost retention.| Nextiva Blog
We researched 40+ VoIP stats explaining why more businesses are ditching landlines and moving their phone systems to the cloud every day.| Nextiva Blog
Learn the right call center metrics and best practices to optimize your contact center. Our guide helps you improve customer satisfaction in every call.| Nextiva Blog
Understand the ins and outs of Customer Experience (CX). Get the most out of it with actionable insights to improve your brand's CX.| Nextiva Blog
The contact center experience spans the entire customer journey. Learn about the strategies, tools, and processes to improve your contact center.| Nextiva Blog
Best contact center software? Our detailed guide covers the top vendors, key features and what to look for in a call center software provider.| Nextiva Blog
Which KPIs should you be tracking? This detailed guide covers the right call center analytics to increase CX and productivity.| Nextiva Blog
Building up your support team? Apply these real-life customer service tips to train your team and get ahead.| Nextiva Blog
Give inbound callers an option to skip your phone menu and go straight to a department. You could benefit from a DID number for Direct Inward Dialing.| Nextiva Blog
These are the top customer service metrics you need to track to nurture your customers and avoid pitfalls in your customer experience.| Nextiva Blog
Our guide to enterprise contact center software solutions compares the features and strengths of top CCaaS vendors and provides helpful tips for onboarding.| Nextiva Blog
Understand the top call center soft skills your team needs to elevate performance and increase satisfaction in every customer call.| Nextiva Blog
Compare the best Genesys alternatives with additional features and see why top organizations upgrade to more robust contact center software.| Nextiva Blog
Get an inside look at the top call center technologies, and the key trends that are redefining how modern call centers operate.| Nextiva Blog
Compare the more affordable Talkdesk alternatives with extra features. See why these contact center software solutions are a better choice.| Nextiva Blog
Find the top Unified Communications companies and explore key features, pricing, reviews, customer support, and more.| Nextiva Blog
Looking for an alternative to Mitel? Want to find a better VoIP solution? We compiled a list of the top 10 Mitel alternatives for you.| Nextiva Blog
There are several different ways to route inbound calls. Our call routing guide helps you choose the best call management strategy for your phone system.| Nextiva Blog
Learn about cloud-based phone system pros and cons, costs, setup process, and more. Check our comparison guide before you move to the cloud.| Nextiva Blog
Learn about what POTS lines are and how they work. What are the drawbacks to using a Plain Old Telephone Service? Let's dive in!| Nextiva Blog
Compare Zoom Phone pricing, features, and the different plans they offer with other top cloud PBX options on the market.| Nextiva Blog
Researching a RingCentral alternative? Here are six business VoIP providers worth considering. See why people switch to a competitor.| Nextiva Blog
Build a thriving customer journey with customer experience management. Discover the benefits of CXM and strategies to put it into practice.| Nextiva Blog
What is Contact Center as a Service (CCaaS)? This guide covers key features, top benefits, and how to choose the best CCaaS platform.| Nextiva Blog
Get an inside look at IP PBX phone systems, and how a cloud PBX server compares to an on-premises setup. Scale your phone system in minutes.| Nextiva Blog
Fixing a high turnover rate isn’t just about offering higher wages. Read this post to learn how to increase employee engagement.| Nextiva Blog
We just compiled our list of the 10 best customer service examples! See what customer support philosophies you can swipe from Zappos, Nordstrom, and more!| Nextiva Blog
In this guide, we will help you understand what a SIP phone is, explain SIP technology, compare the best SIP phones, and explain notable features inside.| Nextiva Blog
Call and text from any local area code with a virtual phone number. Learn how they work, why they're used, and how to get yours free.| Nextiva Blog
The fight for customer loyalty is here. Read the latest customer service statistics and trends to elevate your customer experience in 2025 and beyond.| Nextiva Blog
Learn how IVR systems work, the benefits they provide businesses and contact centers, and some best practices to when setting up IVR call routing.| Nextiva Blog
Voice over Internet Protocol (VoIP) uses an internet connection to make and receive calls. Our beginner's guide explains VoIP and how it works.| Nextiva Blog
Learn what a cloud contact center is, how it works, its benefits, and must-have features to look for in a contact center platform.| Nextiva Blog
What is a virtual phone system? It's a phone system that lets you and your remote team manage all your internal and customer communications on the cloud.| Nextiva Blog
