What is a CSAT Score and How Do You Measure It: Guide for SaaS
Learn everything about CSAT scores, and discover how to calculate and evaluate your SaaS company’s CSAT score and CSAT benchmarks.| Refiner Blog
Learn everything about CSAT scores, and discover how to calculate and evaluate your SaaS company’s CSAT score and CSAT benchmarks.| Refiner Blog
Discover the optimas CSAT survey frequency, and when is the best time to send a customer satisfaction survey to your customers.| Refiner Blog
CSAT questions: Discover what questions to ask on your next CSAT survey to evaluate customer satisfaction better. CSAT examples questions.| Refiner Blog
Oh, let’s face it: You do not get great feedback by throwing your survey at users whenever you please. You get it by asking at the right moment, in the right context, to the right people. That’s it. But it’s so easy to miss it. For example, early on, I thought its survey copy that [...] Read More... The post When to Prompt an In‑App Survey (9 Triggers That Work) appeared first on Refiner Blog.| Refiner Blog
I’ve run more surveys than I care to count. Some in-app. Some over email. And some of them worked beautifully. Others… eeehhhhh… not so much. But here’s what it taught me: In this article, I’ll show you the difference. I’ll also teach you when to use each, and how to get the best out of [...] Read More... The post In-App Surveys vs Email Surveys: Which One Gets Better Product Feedback? appeared first on Refiner Blog.| Refiner Blog
Discover how to improve in-app survey response rates. Learn the exact techniques that will improve your in-app survey response rates now.| Refiner Blog
Discover how to create a highly-converting NPS email. Learn to use NPS emails to gather more feedback from customers.| Refiner Blog
Discover who are NPS detractors, and how to turn them into promoters with these simple strategies. NPS detractors guide for SaaS.| Refiner Blog
NPS tutorial: Discover how to implement NPS score to collect customer feedback and evaluate your user's attitude towards your brand.| Refiner Blog
Eh, some products make things so ridiculously easy. But others make you feel that you want to throw your laptop out the window, right? The problem is that, in most cases, you, the founder, have no idea which one you’re building. To you it all makes sense. UI is dead clear. The product is perfect. [...] Read More... The post In-app CES Surveys: Setup and Best Practices appeared first on Refiner Blog.| Refiner Blog
I’m sure you’ve heard this advice over and over again: If you want to truly know how satisfied your users really are, you just need to ask. And sure, it’s true. There is no better way to find out about customer satisfaction than by asking about it. But that advice also misses what I think [...] Read More... The post In-App CSAT Surveys: Setup and Best Practices appeared first on Refiner Blog.| Refiner Blog
Learn how to launch high-response in-app NPS surveys inside your product. See real examples, best practices, and a full setup guide.| Refiner Blog
Popup Surveys: Discover how to use popup surveys effectively. Learn best practices for running popup surveys to collect customer data.| Refiner Blog
Looking for the best survey tools? Check out this guide to choosing customer survey software, and discover the best online survey tools on the market.| Refiner Blog
Discover the three major types of customer surveys that work particularly well for modern brands. Learn how to use those customer survey types| Refiner Blog
Discover how to measure customer satisfaction and uncover your customers' sentiment towards your product or brand.| Refiner Blog
We’ve put together 17 ready-to-use NPS follow-up emails, each of them crafted for a specific end goal. Ready to use email templates for your NPS campaign.| Refiner Blog
Discover what response rates to expect from in-app surveys. In-app survey response rate data and benchmarks.| Refiner Blog
Discover what questions to ask in an in-app survey. See 31 in-app survey questions that you can use in your surveys right away.| Refiner Blog
Discover what questions to ask in a customer onboarding survey. Learn how to create new client onboarding survey (survey template.)| Refiner Blog
Discover 7 high-impact in-app survey examples with triggers, goals, and real questions. Learn what to ask, when, and how to make the feedback count.| Refiner Blog
Discover what customer effort score is. Learn how to use CES to get more audience feedback and grow your SaaS| Refiner Blog
Mobile surveys: Discover how to create surveys on the go. Learn everything about creating and using mobile surveys to grow your app.| Refiner Blog
User experience survey: Discover how to create user surveys that deliver insights and feedback to drive your business forward. All about UX surveys| Refiner Blog
Discover what is CSAT. Learn how to use CSAT surveys to measure customer satisfaction and drive the business forward.| Refiner Blog
Discover the best NPS software to run an NPS survey. Learn what NPS tools and platforms to use to run NPS today.| Refiner Blog
Discover 7 powerful net promoter score (NPS) questions. Learn what are the best NPS questions to ask in NPS surveys.| Refiner Blog
Learn the main differences between CSAT and NPS surveys. Discover what makes CSAT and NPS difference, and what makes them similar.| Refiner Blog
Learn everything about product surveys. Discover what product surveys are, why use them, and how to conduct a product survey.| Refiner Blog
Learn what NPS score is. The complete guide to use NPS score to measure customer satisfaction and loyalty. Net Promoter Score Guide.| Refiner Blog
Discover the best practices for running in-app surveys. Learn how to run successful in-app surveys and collect user feedback.| Refiner Blog
Discover the best mobile survey apps. Learn which mobile survey apps to use to integrate mobile surveys withing your mobile app.| Refiner Blog
This is a complete guide to microsurveys. It will show you what microsurveys are, and how you can use them to quickly collect specific feedback from users. For most of us the word survey triggers quite a negative response. On hearing it, we, typically, picture a long, arduous activity that we have little to no [...] Read More... The post What are Microsurveys: Best Practices and Examples appeared first on Refiner Blog.| Refiner Blog
This is the most ultimate guide to mobile app surveys. It will show you exactly how to run effective surveys inside your mobile app and do it without disrupting the user experience. And it’s an important information to know because let’s face it, although mobile app surveys are critical for your app development, they are [...] Read More... The post Mobile App Surveys: Best Practices and 25 Questions to Ask appeared first on Refiner Blog.| Refiner Blog
Discover the best product survey tools. Learn what tools to use to run product surveys and collect user feedback about the product.| Refiner Blog
Discover the best questions to ask in a product feedback survey. Learn what product feedback survey is and what questions to ask.| Refiner Blog
Discover how to collect in-app feedback. Learn how in-app feedback works, and how to launch in-app feedback campaigns.| Refiner Blog
Discover 11 best practices for collecting in-app feedback. Learn how to run better in-app surveys with these best practices and strategies.| Refiner Blog
Discover the best in-app messaging tools. Learn what software to use to display in-app messages to users.| Refiner Blog
Discover what in-app notifications are. Learn how to use in-app notifications to drive engagement and customer success.| Refiner Blog
Discover the best Refiner alternatives. Learn what are the best alternatives to Refiner.io on the market today.| Refiner Blog
I won’t deny it; being able to connect with and communicate with users as they interact with your product truly feels heaven-sent… …until you get it wrong, that is. And it’s so easy for that to happen, I’m afraid. I’m sure you’ve experienced it first-hand, too, as a user. You’ve been subjected to some pointless [...]Read More...| Refiner Blog
Discover everything about in-app messaging. Learn how in-app messaging works, how to use it properly, and how to create successful in-app messages.| Refiner Blog
Best customer satisfaction survey questions to ask. See customer satisfaction survey questions examples to create better customer satisfaction surveys.| Refiner Blog
Discover the best ways to improve CES scores. Learn how to reduce customer effort and boost your customer effort score.| Refiner Blog
Discover the exact process to create a CSAT survey. Learn everything to run successful customer satisfaction surveys (CSAT Proces Tutorial)| Refiner Blog
Discover how to create a net promoter score survey. See step-by-step instructions on how to create NPS survey with easy to follow tutorial.| Refiner Blog
Discover the ideal length of an NPS survey. Learn how many questions in an NPS survey to get good response rate| Refiner Blog
Discover what product research is. Learn everything about conducting product research projects and the key elements of product research.| Refiner Blog
Discover how to create and run a customer survey. Learn how to set up a customer survey to collect the most valuable insights.| Refiner Blog
Discover the best product-market fit questions. Learn what questions to ask in a product market fit survey.| Refiner Blog
Learn everything about product discovery framework. Learn how a typical product discovery process looks like.| Refiner Blog
Learn what user feedback is. Discover what methods to use to collect user feedback and get customers involved in product development.| Refiner Blog
Discover how to use UX research surveys for product development. Learn how to set up a UX survey and what questions to ask to collect product insights.| Refiner Blog
Discover the best in-app feedback tools that will help you conduct in-app surveys better. In-app survey tools reviewed.| Refiner Blog
Discover 15 of the best product feedback tools that help product managers collect and analyze user insights.| Refiner Blog
