A lack of a smooth onboarding process can be detrimental to the member’s experience, and it’s indicative of a poorly functioning community. If you’re not providing a good first impression, the rest of the experience will likely be lacking too.| Community-Led Alliance
It’s no secret that the first step to implementing a solid community-led growth strategy is building the community itself. And yet, there’s not a lot of information out there that breaks down each step to building a community ready for launch. That’s why this had to be| Community-Led Alliance
Net Promoter Score (NPS) is a powerful metric for any customer success team to spark implementation, drive growth, and secure retention.| Customer Success Collective
It can be tricky to know how to effectively measure the success of a community. Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) are tools that can be used by Community Managers to track their success and meet goals.| Community-Led Alliance
To build a successful community, community managers need to implement a range of engagement strategies designed to encourage day-to-day interactions and the growth of their communities.| Community-Led Alliance
The goal of this AMA was to delve into the dynamic relationship between customer success and community management roles within organizations, as well as provide practical advice for optimizing collaboration and maximizing impact.| Community-Led Alliance
In today's highly competitive business landscape, understanding and managing customer churn is crucial to a company's long-term success. But calculating churn isn’t a case of highlighting what’s wrong with a company. It’s not all doom and gloom – far from it.| Customer Success Collective
Monitoring specific metrics is crucial to measure the success of community management efforts.| Community-Led Alliance
In this article, we’ll explore various strategies and insights to help maintain and grow your community, ensuring long-term engagement and success.| Community-Led Alliance