Do you think your call center reps need proper assessment? Here is how to use the agent scorecards to improve your call center quality.| Enthu AI | Conversation Analytics Platform
Live voice contacts are essential for customer experience. In this McKinsey article, we explore how new speech analytics technology is driving lasting results.| McKinsey & Company
First Call Resolution is a call center metric that solves customer issues within the first call itself, with no follow-up required. Read more about FCR.| Enthu AI | Conversation Analytics Platform
Here is the list of the top call center metrics and KPIs: 1. FCR 2. AHT 3. Service level 4. Post call work 5. NPS 6. Churn rate 7. Contact quality & more.| Enthu AI | Conversation Analytics Platform
Here is the list of AI Call Recording Software and their unique features - Aircall, Kixie, TalkDesk, Dailpad, Rev, RingCentral and more| Enthu AI | Conversation Analytics Platform
Reduce Customer churn is when the customers stop using the product or services. Check out the best possible ways to reduce churn rate.| Enthu AI | Conversation Analytics Platform
Overwhelmed with customer inquiries? Try using contact center technology to automate the process and boost efficiency. Here's everything you need to know.| Enthu AI | Conversation Analytics Platform
You can pick Enthu.AI in a few hours, unlike our previous speech analytics partner that took 6 months to configure.| Enthu AI | Conversation Analytics Platform
Automation makes call quality assurance a fluid and efficient process. Click to know about the top 10 call monitoring software.| Enthu AI | Conversation Analytics Platform
Call center Quality Assurance monitoring helps you highlight the common customer issues that help in better communication. Such practices also reduce executive.| Enthu AI | Conversation Analytics Platform
Define your business goals, align QA scorecard criteria, design your questions, use a rating scale, refine your scorecard, provide feedback & coaching| Enthu AI | Conversation Analytics Platform
Quality management software is crucial for your contact center's success as it addresses various challenges and contributes to overall operational excellence.| Enthu AI | Conversation Analytics Platform
AI Sentiment analysis tools provide valuable insights into customer interaction, social media, chat messages, and emails. Checkout the top 11 software.| Enthu AI | Conversation Analytics Platform