Is Your Customer Onboarding Helping or Hurting Your Retention?
Trying to build a better Customer Onboarding process to drive high retention? Then this discussion is for you! | GUIDEcx
SaaS customers usually recognize a return on their investment when they use your program to complete a project for the first time. They might not see the benefits when you install the software or train them to use it. Rather, they experience the value of the software when they use it and can see exactly how much time and effort it saves over their old process.| GUIDEcx
Trying to build a better Customer Onboarding process to drive high retention? Then this discussion is for you! | GUIDEcx
Build confidence with your new customers| GUIDEcx
PRODUCT OVERVIEW| GUIDEcx
Managing projects and being a project manager can sometimes be difficult. It seems like an easy job, but the consequences are high when not given the right tools and information. I have spent ten years as a CSM (Customer Success Manager). I have witnessed five project management pain points and how you can solve them.| GUIDEcx
When it comes to new client implementation and onboarding, we have just about everything you need to know—and we are happy to share! From up-to-date news and implementation and onboarding best practices to real-life examples of GUIDEcx® in action and on-demand training, we’ve got you covered. Take a look around and find what you need in order to be the new client onboarding rockstar we know you are.| www.guidecx.com
Why does CSAT matter? In the realm of customer success, the adage "The customer is always right... about their experience" resonates profoundly. "The customer is always right... about their experience" Nowhere is this more evident than in the pivotal phase of customer onboarding. This initial encoun...| community.guidecx.com
Customer onboarding is more than just a set of steps to get new users up and running with your product or service; it’s a crucial touchpoint that can make or break the relationship between a customer and your company. Understanding human behavior and cognitive biases – filters through which we make decisions – can help you design an onboarding experience that not only welcomes new users, but also boosts satisfaction and builds long-term loyalty. Let’s dive into the psychology behind e...| GUIDEcx
We surveyed 216 people in early 2020. We asked them about their experiences as customers and the role onboarding has played in those experiences.| Wyzowl
Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected.| Retently CX
