VoC programs provide call centers with insights to understand what is important to customers and how effective they were in delivering their service.| SQM Group
Contact Center Software includes an employee rewards and recognition program that is the quickest way to provide great CX.| SQM Group
With mySQM™ Customer Service QA software, coaching has never been easier or more effective for improving and providing great CX performance.| SQM Group
SQM offers on-demand online agent self-CX soft skills training delivered through our mySQM™ QA software.| SQM Group
Find out how much operational savings your call center will gain by using mySQM™ Auto QA.| www.sqmgroup.com
Great Customer service is a critical component of a contact center. Discover how to assist customers before, during, and after their transaction.| SQM Group
A comprehensive guide for defining, measuring, tracking, benchmarking, and improving customer satisfaction to deliver great call center customer service.| SQM Group
Reach out for a free demo trial of our powerful call center measurement software that is specialized for improving customer service management.| SQM Group
Software specifically built for call centers, designed to measure, track, benchmark, improve customer and employee experience, and reduce costs.| SQM Group
Sentiment analysis is pivotal in elevating customer experience by providing real-time insights into customer emotions.| SQM Group
Current call center QA practices have many problems; in many cases, it only evaluates 1-2% of customer calls and is a manual process driven by employees.| SQM Group
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group