I recently listened to an Inc.com RealTalk Business Reboot webinar with Simon Sinek in which he talked about how leaders inspire, even in times of crisis. He talked about how some folks have asked him questions about leadership and what to do in “these uncertain times.” I loved his response: ...| CX Journey™
Is it time for a brand refresh? What do you think about when I say "brand refresh?" Probably the marketing definition of it. But that's not what I'm referring to. Read on to find out what I consider a brand refresh!| CX Journey™
There’s a lot of talk about customer-centricity and customer-centric organizations, but what does that really mean? I define it for you in this post - and I outline the four inputs that feed into and inform a customer-centric culture.| CX Journey™
