Speech analytics best practices includes: increasing customer insights, addressing pain points, coaching the team and more.| Enthu AI | Conversation Analytics Platform
Here are some amazing AI tools for Contact Center that you need to check out such as Conversation intelligence, call auditing·, chatbots and more.| Enthu AI | Conversation Analytics Platform
Every sales rep must ask open-ended sales questions to the prospects because it will help you understand the prospect and his needs better.| Enthu AI | Conversation Analytics Platform
Call Center Quality Assurance is the process that ensures the quality of your customer interactions is aligned with your business goals.| Enthu AI | Conversation Analytics Platform
Do you think your call center reps need proper assessment? Here is how to use the agent scorecards to improve your call center quality.| Enthu AI | Conversation Analytics Platform
First Call Resolution is a call center metric that solves customer issues within the first call itself, with no follow-up required. Read more about FCR.| Enthu AI | Conversation Analytics Platform
Here is the list of the top call center metrics and KPIs: 1. FCR 2. AHT 3. Service level 4. Post call work 5. NPS 6. Churn rate 7. Contact quality & more.| Enthu AI | Conversation Analytics Platform
Explore the list of best conversation intelligence software for 2024 on the basis of G2 ratings, features, pricing and pros n cons.| Enthu AI | Conversation Analytics Platform
Find out about common call center compliance issues, why compliance is important, and effective tips to stay compliant.| Time Doctor Blog
You can pick Enthu.AI in a few hours, unlike our previous speech analytics partner that took 6 months to configure.| Enthu AI | Conversation Analytics Platform
Customer satisfaction is directly related to increased revenue and customer loyalty. Here's 10 shureshot ways to improve customer satisfaction.| Enthu AI | Conversation Analytics Platform
Automation makes call quality assurance a fluid and efficient process. Click to know about the top 10 call monitoring software.| Enthu AI | Conversation Analytics Platform
Call center Quality Assurance monitoring helps you highlight the common customer issues that help in better communication. Such practices also reduce executive.| Enthu AI | Conversation Analytics Platform
Read on to explore everything about coaching session-what they are, how to structure them, tips for making them effective and the best questions and templates| Enthu AI | Conversation Analytics Platform
Define your business goals, align QA scorecard criteria, design your questions, use a rating scale, refine your scorecard, provide feedback & coaching| Enthu AI | Conversation Analytics Platform
Drive better call outcomes by training your agents faster & better| secure.enthu.ai
"The best call center script is the one that strikes a balance between guiding custom service agents and letting them shine. Read more->"| Enthu AI | Conversation Analytics Platform
Agent feedback management and performance are reshaping the way reps are interacting with Customers. Let's understand few key trends.| Enthu AI | Conversation Analytics Platform