Customer Journey Optimization’s Hidden Breaking Points
“Can you tell us what you’re hoping to get from our software?”| GUIDEcx
When it comes to new client implementation and onboarding, we have just about everything you need to know—and we are happy to share! From up-to-date news and implementation and onboarding best practices to real-life examples of GUIDEcx® in action and on-demand training, we’ve got you covered. Take a look around and find what you need in order to be the new client onboarding rockstar we know you are.| www.guidecx.com
Had a client demand a feature that doesn’t exist and insist your company promised it? You’re not alone. Suddenly, you’re caught between appeasing the customer and protecting your product roadmap. The art of handling feature requests represents one of the most delicate balancing acts in customer success strategy. Master it, and you transform potential conflicts...| GUIDEcx
“Can you tell us what you’re hoping to get from our software?”| GUIDEcx
Customer onboarding plays a vital role in ensuring customer success and fostering long-term satisfaction and loyalty. Providing a seamless and comprehensive onboarding process leads to many positive outcomes, including accelerating time-to-value, maximizing product adoption, and reducing customer churn, among other benefits. In this blog post, we will delve into several ways your organization can maximize...| GUIDEcx
B2B Customers have Heightened Expectations for the Customer Onboarding Process| GUIDEcx
Acquiring new clients costs five times more than retaining existing ones. With new logo signings declining and sales cycles stretching 60% longer than just two years ago, maximizing customer lifetime value is critical. | GUIDEcx
