Data science is the key differentiator for the rapid growth of AirBnB - AirBnB case study on how they use data science to make better recommendations.| ProjectPro
The cost per ticket is a customer service KPI that refers to the average cost of resolving a support request.| Surveypal
The Voice of the Customer (VoC) enables you to capture customer sentiment about a product, service, or brand. It is a critical business and marketing concept that helps measure and manage the customer| Surveypal
Increasing customer service productivity means better customer retention, lower service costs, and a stronger experience with your brand. Here's our guide to taking support productivity to the| Surveypal
Twitter Sentimental Analysis part I: Data Acquistion and Transformation| rstudio-pubs-static.s3.amazonaws.com
Improving First Contact Resolution (FCR), helps you assess customer service performance and efficiency. Read this guide to master your FCR!| Surveypal
Customer service coaching upskills your support agents so they can serve customers better. Learn how to implement an effective CS coaching program.| Surveypal
Text analysis is a powerful tool for support teams as it enables a more seamless customer experience and improved support performance.| Surveypal
Customer retention is key especially in times of economic downturn. Here are the most effective strategies to hold onto your customers.| Surveypal
Customer service analytics gathers and explores support data to extract actionable insights that can help enhance team performance and the customer experience.| Surveypal