Our list of customer service skills your team needs to deliver superior support and engage with your customers on a human level.| Surveypal
Your Average Handle Time is what makes the difference between a fast and a good customer service interaction. Read this article to learn more.| Surveypal
Increasing customer service productivity means better customer retention, lower service costs, and a stronger experience with your brand. Here's our guide to taking support productivity to the| Surveypal
Some of the key agent performance metrics to track include First Contact Resolution, Average Handle Time, Net promoter Score, and Cost per Contact.| Surveypal
Call center agent engagement is a failsafe way to improve support performance, reduce turnover, and boost the customer experience.| Surveypal
Measure your customer satisfaction to identify unhappy customers, boost the customer experience, and increase loyalty.| Surveypal
CRM improves the customer’s experience by enabling you to better manage direct interactions, from sales to customer service and marketing.| Surveypal
Omnichannel customer service delivers an integrated experience across multiple channels and throughout the customer journey. Read this article to learn more.| Surveypal
Customer retention is key especially in times of economic downturn. Here are the most effective strategies to hold onto your customers.| Surveypal
Agent attrition is one of the biggest challenges in customer service. Here are our tried and tested strategies to reduce turnover and retain talent.| Surveypal
What is it that makes customers keep coming back for more? We looked at the numbers and compiled a list the most telling customer loyalty statistics.| www.smallbizgenius.net