Login
Roast topics
Find topics
Find it!
From:
Surveypal
(Uncensored)
subscribe
Agent Performance Metrics Explained
https://surveypal.com/blog/agent-performance-metrics/
links
backlinks
Tagged with:
agent performance metrics
Roast topics
Find topics
Roast it!
Some of the key agent performance metrics to track include First Contact Resolution, Average Handle Time, Net promoter Score, and Cost per Contact.