Customer success teams know the struggle all too well. You launch a brilliant new onboarding process on Monday, only to watch it slowly unravel as the week’s fires demand your attention. By Friday, you’re back to fighting the same old battles. Sound familiar?| GUIDEcx
When it comes to new client implementation and onboarding, we have just about everything you need to know—and we are happy to share! From up-to-date news and implementation and onboarding best practices to real-life examples of GUIDEcx® in action and on-demand training, we’ve got you covered. Take a look around and find what you need in order to be the new client onboarding rockstar we know you are.| www.guidecx.com
Had a client demand a feature that doesn’t exist and insist your company promised it? You’re not alone. Suddenly, you’re caught between appeasing the customer and protecting your product roadmap. The art of handling feature requests represents one of the most delicate balancing acts in customer success strategy. Master it, and you transform potential conflicts...| GUIDEcx
Acquiring new clients costs five times more than retaining existing ones. With new logo signings declining and sales cycles stretching 60% longer than just two years ago, maximizing customer lifetime value is critical. | GUIDEcx
Ever heard of the “trough of disillusionment?” Coined by Gartner as part of its Technology Hype Cycle, this term describes how a customer’s initial excitement about your product drops when the product doesn’t meet their expectations. This is why reducing Time to Value (TTV) is crucial — the faster customers experience the initial value in your products, the more likely they are to remain satisfied and stay for years to come. | GUIDEcx
