A recent focus on digital strategy in ecommerce has changed what the customer journey looks like, from how brands attract customers to how they continue to reach them after a purchase. The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity […]| Retail TouchPoints
Redefine “Customer” to Build a Great Business is about viewing everyone as a customer, not just the end-user of your product or service.| CX by Design
Online shopping has completely transformed the consumer market over the past few decades. However, it still has a long way to go before it overtakes in-person shopping.| Zippia