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Redefine “Customer” to Build a Great Business - CX by Design
https://cxby.design/redefining-customer-to-build-a-great-business/
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customer experience
cx
human-centered
business ecosystem
business in crisis
customer-first language
defining customer
human-centered business
Redefine “Customer” to Build a Great Business is about viewing everyone as a customer, not just the end-user of your product or service.
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