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In our hyper-connected world, social media plays a pivotal role in shaping customer experiences and perceptions. The difference between brands that thrive and those that falter often lies in their approach to customer service and social media.| ThriveDesk
When we look at the big companies in the world, they all have one thing in common—all are customer centric businesses. Amazon and Zappos always excel at| ThriveDesk
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Understanding the importance of customer service is essential for any business looking to thrive in today's market. This article highlights key elements of customer service experience: promptness, professionalism, efficiency, and personalization.| ThriveDesk
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(CEB: Arlington, VA) -- The Corporate Executive Board (CEB) has challenged conventional customer-service wisdom by revealing that it doesn’t pay to delight a customer.| Quality Digest
Add this factoid to the many others concerning the poor state of customer service, right alongside the one about how we collectively lose $38 billion annually waiting around for the cable guy to show up.| TIME.com
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