Why Your Business Needs a Shared, Customer-First Language
By developing a shared, customer-first language you reorient company communications to be more human-centered. Teams become motivated around a shared value.| CX by Design
By developing a shared, customer-first language you reorient company communications to be more human-centered. Teams become motivated around a shared value.| CX by Design
The last piece in this series provided a conceptual look at how to practice active listening when facilitating customer interviews. Our advice was to “simply be present”; though anyone who’s attempted any sort of mindfulness practice can tell you how complex this really is. Practically speaking then, how do you start practicing Active Listening in […]| CX by Design
