Call Center Agent VoC Performance Management is the Number One Best Practice for Improving FCR and CX| SQM Group
Many call center leaders are unaware of the differences between the best versus the worst-performing Agents for FCR and the impact on costs.| SQM Group
VoC programs provide call centers with insights to understand what is important to customers and how effective they were in delivering their service.| SQM Group
Discover the benefits of call center software that delivers customer experience improvement opportunities to individual agents and their supervisors.| SQM Group
Find out how much operational savings your call center will gain by using mySQM™ Auto QA.| www.sqmgroup.com
From a CSQA perspective, 360-Degree Feedback lets agents and supervisors get a fuller picture of a customer's experience interacting with a call center.| SQM Group
A comprehensive guide for defining, measuring, tracking, benchmarking, and improving customer satisfaction to deliver great call center customer service.| SQM Group
Resolving calls and having very satisfied customers requires highly skilled Agents, find exclusive tips for improving FCR and customer service.| SQM Group
mySQM™ FCR Insights software is designed to help call centers capture, analyze, benchmark, and report customer and employee experience.| SQM Group
Personalized Intelligence™, a suite of six SQM proprietary features designed to help customer service representatives improve their customer experience.| www.sqmgroup.com
Reach out for a free demo trial of our powerful call center measurement software that is specialized for improving customer service management.| SQM Group
Software specifically built for call centers, designed to measure, track, benchmark, improve customer and employee experience, and reduce costs.| SQM Group
A call center dashboard provides comprehensive and customizable data visualization reporting from the agent to the call center level.| SQM Group
Benefits and tips for measuring and improving one of the most crucial contact center metrics, resolving a customer's problem on the first call or contact.| SQM Group
As a result of the higher agent turnover, job burnout, absenteeism, and operating cost, you can argue that call center turnover is the most important KPI.| SQM Group