Customer communities are the perfect opportunity to provide your customers with training. Learn about customer communities and how they relate to training!| Litmos
In 2023, one in five CX programs will disappear, and those that remain will work differently in an environment of eroding CX differentiation.| www.forrester.com
This Next in Personalization 2021 Report reveals that companies who excel at demonstrating customer intimacy generate faster rates of revenue growth than their peers. And the closer organizations get to the consumer, the bigger the gains.| McKinsey & Company