Fix The Franchisee Experience, Strengthen The Brand - CX Journey™
Franchisors and licensors: It’s time to elevate franchisee and licensee experience as a core business strategy.| CX Journey™
Franchisors and licensors: It’s time to elevate franchisee and licensee experience as a core business strategy.| CX Journey™
When we start there, with people, the technology we implement is no longer a blunt instrument. It becomes a powerful extension of our humanity.| CX Journey™
As customer expectations rise and technology evolves, customer experience (CX) leaders must transform - not just their strategies but their own roles.| CX Journey™
People often ask how my thinking and my writing have evolved over time. Fair question - one that reflects the natural progression of my career and my perspective.| CX Journey™
Fix the culture, fix the outcomes. What does it mean? How do you achieve it? Where do you begin? And why?| CX Journey™
In today's post, I share another lesson that brands are learning or should be learning about during this crisis: that if the customer is at the heart of your business, that if you've designed and are living a customer-centric culture, today's customer experience should be no different to execute on than last year's experience was.| CX Journey™
