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From the Inside Out: My Evolving Perspective on Culture, EX, and CX - CX Journey™
https://cx-journey.com/2025/04/from-the-inside-out-my-evolving-perspective-on-culture-ex-and-cx.html
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Tagged with:
culture change
customer-centric culture
customer understanding
employee understanding
People often ask how my thinking and my writing have evolved over time. Fair question - one that reflects the natural progression of my career and my perspective.
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