Discover the transformative customer service trends shaping the industry in 2024| offers.hubspot.com
Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey and how to calculate CES.| blog.hubspot.com
Learn what a service-level agreement (SLA) is and how you can use one to align your sales and marketing teams around shared goals.| blog.hubspot.com
Easily calculate NPS, customer lifetime value, satisfaction score, and more with this free workbook.| offers.hubspot.com
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Customer Satisfaction Score (CSAT) is a popular and simple methodology to measure customer satisfaction. Learn when and how to use it in this blog post.| blog.hubspot.com
Need help dissecting customer retention metrics? Learn which ones you should track and why they’re important to your company’s customer success program.| blog.hubspot.com
Discover the latest HubSpot data on the leading trends in customer service and cx in 2024.| blog.hubspot.com
Learn about the Net Promoter Score (NPS) and its importance to your brand's success.| blog.hubspot.com
Would your customers recommend you to a friend? Learn how to calculate Net Promoter Score (NPS) and benchmark customer loyalty with this simple formula.| blog.hubspot.com