Why Your Business Needs a Shared, Customer-First Language
By developing a shared, customer-first language you reorient company communications to be more human-centered. Teams become motivated around a shared value.| CX by Design
By developing a shared, customer-first language you reorient company communications to be more human-centered. Teams become motivated around a shared value.| CX by Design
Welcome to the series CX 101, where we answer common questions about Customer Experience and how it fits into your organization. Caring about the customer experience isn’t new; it’s been part of business for centuries. The field of CX, though, is still a relatively new one. And, depending on who you ask, you’re likely to […]| CX by Design
A case study on Developing A Company-Wide CX Mindset without an in-house CX team.| CX by Design
Welcome to the fifth article in our series explaining the CX by Design process – how we partner with our clients and help them solve their complex business and CX problems. So far, we’ve discussed: By now, we’ve been working with our client for several months. We’ve thoroughly mapped their business processes and understood their […]| CX by Design
This is the fourth article in our series explaining the collaboration process we follow with our clients. The first article overviewed our entire framework, and the second article explored why clients reach out to us. In our last article, we explained the first 10 days of establishing the relationship. At this point, we’ve spent two […]| CX by Design
We’ve talked about why clients call us in and what our process entails. At this point, we’ve had a preliminary consultation with our new client. Now we’re having our first official meeting as a CX partner. This is Day 1 in the CX by Design process. It’s where we start a two-week journey of understanding […]| CX by Design
What is UX? The business world is awash with Xs, and we’re not even counting the social media platform formerly known as Twitter.| CX by Design
Also known as the 80/20 rule, this time management strategy can help you identify which tasks to prioritize so you can make the most impact.| Asana
