There’s a couple of very interesting (and short) posts by Colin Rule, doyenne of online dispute resolution, on lessons eBay learnt when implementing their online dispute resolution systems (h…| Lawyer Watch
Feedback is good for every business. This article shows evidence of how architects can use client feedback to improve service.| Beaton
Beaton conducted a first-of-its-kind study into the client experience (CX) strategies of professional services firms across Asia Pacific. While previous Beaton CX research has demonstrated what clients are looking for in the firms they use, this study investigates how firms are executing their CX agenda. The survey was distributed to professional services practitioners and CX decision…| Beaton
A complete guide to Net Promoter Score (NPS) tracking for B2B Professional Services. Unlock the power of NPS tracking.| Beaton
Client feedback tools help you debrief your clients to find out how to improve your service offering in alignment with your client needs.| Beaton
