Surveys can work wonders for a business as long as they're made with the modern consumer in mind. To improve your feedback process for your service business, review our following three tips for making a useful survey that actually gets a customer response.| Service Fusion
Almost one in five (19%) customers have stopped doing business with a company because its survey was too long.| Forbes
Customers often need time to evaluate a product or think about their experience with it before they decide to post a review. If they’re asked to provide a review too early, they can feel pressured and rushed. But when is the right time to do it? The authors conducted experiments in an attempt to answer this question — and found, contrary to the conventional wisdom, that immediate review reminders (sent the next day) lower the likelihood that customers will post reviews, whereas delayed re...| Harvard Business Review
The customer seemed happy enough. So why didn't they come back? In this guide, we'll discuss all things customer retention management. We'll explain why right now is the most critical time to do it. The post Why Customer Retention Management Is More Important Than Ever appeared first on Customer Lobby.| Customer Lobby
Explore how customer feedback fuels business growth. There is a strong link between feedback, customer satisfaction impact, and customer retention.| pulseM
Want to understand how our pulseM platform gets you more reviews? Check out this page to get a better understanding of our solutions.| PulseM
