8 Ways to Reduce Customer Service Costs - Surveypal
Looking to reduce customer service costs without compromising the quality of your support? Look no further. This is the article for you.| Surveypal
Looking to reduce customer service costs without compromising the quality of your support? Look no further. This is the article for you.| Surveypal
A customer service knowledge base is a portal of information designed to enable 24/7 self-service. Read this article to learn more.| Surveypal
In customer service, it’s easy to be overwhelmed by all the KPIs. We listed the TOP 8 customer service KPIs for you.| Surveypal
Some of the key agent performance metrics to track include First Contact Resolution, Average Handle Time, Net promoter Score, and Cost per Contact.| Surveypal
Improving First Contact Resolution (FCR), helps you assess customer service performance and efficiency. Read this guide to master your FCR!| Surveypal
These are the essential metrics and KPIs to measure customer service performance and always deliver exceptional support.| Surveypal
Measure your customer satisfaction to identify unhappy customers, boost the customer experience, and increase loyalty.| Surveypal
Customer service coaching upskills your support agents so they can serve customers better. Learn how to implement an effective CS coaching program.| Surveypal
Customer self-service allows clients to find answers to their questions about your services and products without contacting support. Read this article to learn more.| Surveypal
The value of AI in customer service lies within the fact that it can help improve team performance and enrich the customer experience.| Surveypal
Agent attrition is one of the biggest challenges in customer service. Here are our tried and tested strategies to reduce turnover and retain talent.| Surveypal
Is your Net Promoter Score the one number you need to grow? Read this article to find out.| Surveypal
In this article, we explore using social media as a full-service channel, offering an approach to deliver end-to-end customer service via social channels.| McKinsey & Company
Why are consumers increasingly dissatisfied with the quality of help they get from customer service departments? The authors’ surveys and interviews with contact center personnel worldwide suggest that companies don’t hire the right people as frontline reps, nor do they equip them to handle the increasingly complex challenges that come with the job. Every rep can be classified as one of seven types, say the authors. Supportive “Empathizers” constitute the largest group, and managers p...| Harvard Business Review
