Your simple guide to customer service outsourcing. A breakdown of the different types, costs, and how to achieve quality and cost-efficiency.| Odondo
Like it or not, businesses are defined by their customer service. But in a post-pandemic world, what are the current trends in customer service that businesses should be aware of?| Odondo
While 95% of companies surveyed reported a dramatic growth in customer self-service requests in 2021, major gaps still exist between what businesses think customers want and what consumers actually prefer| CXMToday|Where Technology Powers Customer Experience
Self-service empowers customers to help themselves. Here are 14 stats that prove why you should offer self-service options in 2024.| blog.hubspot.com