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81% Of Consumers Say They Want More Self-service Options - CXM Today
https://cxmtoday.com/news/81-of-consumers-say-they-want-more-self-service-options/
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consumers
customer experience
cx
self-service
While 95% of companies surveyed reported a dramatic growth in customer self-service requests in 2021, major gaps still exist between what businesses think customers want and what consumers actually prefer
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